Situational Crisis Communication Theory (SCCT) was suggested in 2007 by Dr. W. Timothy Coombs. According to the theory, crisis managers should match strategic crisis responses to the level of crisis responsibility and reputational threat posed by a crisis (1). In the following two articles Charlie Maclean-Bristol and Jim Preen put the case for and against SCCT.
RiskLogic has published a new ‘survival guide’ which identifies the most common crisis communications mistakes and provides solutions. ‘The seven sins of crisis communications’ shows the critical gap between business as usual communications and effective crisis communications.
The Business Continuity Institute has published details of the dates and locations for the 2020 BCI Awards. The programme consists of six regional BCI Awards events, culminating in the Global Awards in November.
A new academic paper focuses on business continuity management in organizations that use modern e-business technologies, discussing the need to ‘make the shift from traditional business continuity management towards ‘e-Business Continuity Management’ (e-BCM)’: an approach which is more suitable for modern technological environments.
The Monetary Authority of Singapore (MAS) and the Association of Banks in Singapore (ABS) recently conducted a cyber-themed business continuity exercise to strengthen the financial sector’s resilience to cyber attacks and operational disruptions.
The threat of critical equipment failure is a major concern for 94 percent of Fortune 500-size companies. That’s according to a new survey of 200 business leaders with company-wide responsibility for overseeing equipment operations or equipment risk.
Jon Seaton reflects on his career in business continuity to date and offers seven crisis management lessons which business continuity managers can relate to their organization and role.
The US Federal Financial Institutions Examination Council (FFIEC) has updated its Business Continuity Management Booklet to bring it in-line with the increased industry focus on resilience.
CIR magazine’s annual Business Continuity Awards are now open for entries. The awards will be presented at a ceremony on 4th June 2020, at the London Marriott Hotel.
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Business continuity can be defined as 'the processes, procedures, decisions and activities to ensure that an organization can continue to function through an operational interruption'. Read more about the basics of business continuity here.
