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Europe agrees processes for the management of multinational cyber-crises

Standard operational procedures (EU-SOPs) to manage multinational cyber-crises have been finalised by EU, European Free Trade Association (EFTA) Member States and the EU ENISA agency.

The EU-SOPs give guidance on how to manage major cyber incidents that would escalate to a crisis. In particular, the EU-SOPs emphasise that in order to successfully manage cyber-crises, direct links to the decision makers and political leadership level(s) are required.

Through a combination of contact points, guidelines, workflows, templates, tools, and good practices, the EU-SOPs offer European crisis managers the ability to use the internationally shared technical and non-technical information to draw an integrated operational picture and identify effective action plans. These can be presented to the political level for decision making.

Multinational cyber crisis management requires the strong involvement of technical experts, while the operational crisis managers become more important as the criticality of incidents escalates over time. Most importantly, direct links to the decision makers at the strategic and political level are also considered essential.

The draft EU-SOPs have been tested over the last three years, including during the pan-European exercises organised by ENISA: Cyber Atlantic in 2011 and Cyber Europe in 2012. The procedures are available for all public authorities of the EU/EFTA Member States involved in managing multinational cyber crises.

•Date: 5th February 2014 • Europe/UK •Type: Article • Topic: Critical infrastructure protection

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