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Perceived risks over service control and fears over data sovereignty are the key issues holding back cloud deployment

Perceived risks over service control and fears over data sovereignty are the key issues that are restricting UK organizations from implementing cloud services, according to recent research from Claranet.

The research polled 300 senior IT decision-makers across a variety of sectors and business sizes and discovered the range of concerns that has led to 32 percent of respondents delaying procuring cloud services for an average of 12 months.

The three main barriers to cloud adoption have been identified as: fears about losing in-house control (46 percent), confusion as to how cloud could benefit their organization (43 percent), and an organizational culture that is not prepared for a new approach to information technology (41 percent).

Michel Robert, managing director at Claranet UK commented: “The given responses as to what is holding back organizations from using cloud can be seen as issues in a range of areas. A lack of understanding amongst the IT decision-makers that we surveyed about the nature of cloud and their ability to control it stands out as the main issue. This puts the onus on service providers such as Claranet to be clear about what cloud services are and how they work.”

Other issues that were cited as barriers to adoption include reliability and complexity of procurement. Of the responses received 35 percent consider cloud computing as unreliable and 32 percent expressed concerns over the buying process of cloud services from providers.

However, the issue of data security ranks significantly higher than any other risk factor considered with 85 percent believing that it is the most important factor to mitigate against.

Michel continues: “Data security is a natural concern when moving away from the traditional in-house infrastructure. The findings show us that 54 percent felt that cloud was a higher risk approach than more traditional IT services, again reinforcing the fact that service providers are not doing enough to allay the fears of IT decision-makers. There appears to be a greater focus on the perceived risks than the actual benefits of cloud services, and as a result organizations are not realising the full benefits possible through cloud adoption.”

The survey also highlighted that the role of the vendor plays a big part in the view of customers in mitigating risk. 34 percent of organizations stated that they want assurances that they can enforce contractual liability in the event of service level agreements (SLA) being broken and 28 percent fear vendor lock-in from cloud services.

•Date: 29th February 2012 • UK •Type: Article • Topic: Cloud computing

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