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Attitudes to disaster recovery and downtime

Neverfail has published the results from a survey of 1,473 IT professionals in the US regarding their disaster recovery plans and practices.

The key findings include:

Disaster recovery and the cloud

* The cloud is gaining traction. 44 percent of respondents consider the cloud to be a viable option for disaster recovery. 30 percent do not, and 26 percent are unsure.

* For those who do not consider the cloud to be viable for DR, the majority (34 percent) say it is due to their lack of confidence in cloud security.

* Yet, 72 percent of those surveyed run mission critical applications on virtual machines.

The cost and impact of downtime

* 23 percent of respondents have had an IT outage for more than one full business day, and only five percent report never experiencing an outage.

* Hardware or software problems cause most of the IT outages (43 percent of respondents), while others reported power or data center outages (35 percent), natural disasters (8 percent), human error (6 percent) and other (8 percent)

* Downtime is painful, and workers require instant fixes. Almost half (47 percent) of the IT personnel surveyed received immediate notification of downtime. 36 percent were alerted when people tried to access an application, and only 17 percent were not aware of an outage.

* Surprisingly, 54 percent of respondents do not know the hourly cost of downtime. Of those who do, 16 percent rated it greater than $10,000, 7 percent rated it between $5,001 and $10,000, and the rest rated it under $5,000.

* Downtime frequency during the past year ranged from zero (31 percent) to once (32 percent), twice (21 percent) and three or more times (16 percent).

Application availability

* 76 percent of surveyed organizations identify their most critical applications. In order of priority, respondents ranked them as follows:
1. Microsoft Exchange (30 percent)
2. Microsoft SQL (26 percent)
3. Microsoft Sharepoint (13 percent)
4. Blackberry Enterprise Server (11 percent)

* The consequences of application downtime ranged from reduced employee productivity (30 percent), to revenue loss (26 percent), damaged corporate reputation (23 percent) and missed service levels (19 percent).

* Of those surveyed, 44 percent reported that more than 1,000 people rely on their No. 1 mission critical application each day. And 69 percent require access to that application 24 hours a day, seven days a week.


•Date: 23rd March 2011 • Region: US •Type: Article •Topic: BC statistics

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