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ICM publishes full listing of 2010 business continuity invocations

ICM Continuity Services has released new data showing the number and nature of invocations of business continuity plans amongst their 2,000 strong UK customer base. The data, covering the whole of 2010, shows that more than 80 percent of invocations were due to IT hardware failures.

ICM’s service invocation data has also revealed that more than 50 percent of hardware failure invocations were a result of the customer not having adequate maintenance cover in place to protect their equipment against failures.

John Mills, service delivery director at ICM, comments: “More frequently we are seeing companies trying to rely on their business continuity provider as an emergency fix as they have reduced IT maintenance to save operating expense.”

He continues: “As the economy strives to escape from recession, many businesses are continuing to cut costs by not obtaining the level of IT support they need and simply hoping that their equipment will be covered under warranty or hold out for another year – unfortunately this is not the case and could prove to be more costly than the support originally contracted. Companies need to ensure that they have cover in place from their IT Service Provider to fix these issues quickly on site so that they don’t need to invoke their full business continuity plans and recover systems from scratch.”

The graphic below shows ICM’s 2010 invocations compared to 2009’s:

Click to see a larger version

[Click the graphic to see a larger version]


•Date: 8th March 2011 • Region: UK •Type: Article •Topic: BC statistics

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