Supporting staff after crisis and trauma in the workplace
- Published: Monday, 30 October 2017 10:03
The unthinkable has happened. A member of staff has been seriously injured by a violent and aggressive visitor in the reception area. She was stabbed before the perpetrator fled the building. Several colleagues witnessed the attack and two were directly threatened by the individual as he left. One has minor cuts. The first aider attempted to help the injured and is left pale, shocked and bloody. The ripple effect is starting: senior management are asking questions, colleagues are distressed and angry, there are upset customers helplessly standing around, the telephones continue to ring with the usual business, line managers are seeking advice and direction … Are you ready to deal with the psychological fall-out?
Can you really be prepared for the recovery of business operations without properly considering the human impact?
The approaches and treatment of this type of acute, or critical incident stress, is significantly different to those for general stress and wellbeing.
On this 1 day practical and pragmatic Masterclass, international trauma specialists, authors and clinicians, Dr Liz Royle and Catherine Kerr (CPsychol) will teach you how to
- Proactively assess the risks related to acute and critical incident stress in your workplace
- Draw up control measures to mitigate these risks
- Develop procedures to facilitate early and effective recovery of those affected
- Make the most efficient use of organisational resources
- Tailor best practice to your specific organisational needs and draw up initial action plans
- Start preparing for the forthcoming ISO 22330: Guidelines for People Aspects on Business Continuity
10th January 2018 Manchester (venue TBC)
8th February 2018 London (venue TBC)
£395 + VAT
For a booking form, or further information, please email: firstname.lastname@example.org
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