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Survey finds that 58 percent of data backups fail when restoration is attempted

Data protection challenges are undermining organizations’ abilities to execute digital transformation (DX) initiatives globally, according to the Veeam Data Protection Report 2021, which found that 58 percent of backups fail, leaving data unprotected. 

Veeam Software found that against the backdrop of COVID-19 and ensuing economic uncertainty, which 40 percent of CXOs cite as the biggest threat to their organization’s DX in the next 12 months, inadequate data protection and the challenges to business continuity posed by the pandemic are hindering organizations’ initiatives to transform.

The Veeam Data Protection Report 2021 surveyed more than 3,000 IT decision makers at global enterprises to understand their approaches to data protection and data management. The largest of its kind, this study examines how organizations expect to be prepared for the IT challenges they face, including reacting to demand changes and interruptions in service, global influences (such as COVID-19), and more aspirational goals of IT modernization and DX.

“Over the past 12 months, CXOs across the globe have faced a unique set of challenges around how to ensure data remains protected in a highly diverse, operational landscape,” said Danny Allan, Chief Technology Officer and Senior Vice President of Product Strategy at Veeam. “In response to the pandemic, we have seen organizations accelerate DX initiatives by years and months in order to stay in business. However, the way data is managed and protected continues to undermine them. Businesses are being held back by legacy IT and outdated data protection capabilities, as well as the time and money invested in responding to the most urgent challenges posed by COVID-19. Until these inadequacies are addressed, genuine transformation will continue to evade organizations.”

Urgent action on data protection required

Respondents stated that their data protection capabilities are unable to keep pace with the DX demands of their organization, posing a threat to business continuity, potentially leading to severe consequences for both business reputation and performance. Despite the integral role backup plays in modern data protection, 14 percent of all data is not backed up at all and 58 percent of recoveries fail, leaving businesses’ data unprotected and irretrievable in the event of an outage by cyber attack.

Furthermore, unexpected outages are common, with 95 percent of organizations experiencing them in the last 12 months; and with one in four servers having at least one unexpected outage in the prior year, the impact of downtime and data loss is experienced all too frequently. Crucially, businesses are seeing this hit their bottom line, with more than half of CXOs saying this can lead to a loss of confidence towards their organization from customers, employees, and stakeholders.

“There are two main reasons for the lack of backup and restore success: Backups are ending with errors or are overrunning the allocated backup window, and secondly, restorations are failing to deliver their required SLAs,” said Allan. “Simply put, if a backup fails, the data remains unprotected, which is a huge concern for businesses given that the impacts of data loss and unplanned downtime span from customer backlash to reduced corporate share prices. Further compounding this challenge is the fact that the digital threat landscape is evolving at an exponential rate. The result is an unquestionable gap between the data protection capabilities of businesses versus their DX needs. It is urgent that this shortfall is addressed given the pressure on organizations to accelerate their use of cloud-based technologies to serve customers in the digital economy.”

Other highlights of the Veeam Data Protection Report 2021 include:

  • Hybrid IT across physical, virtual and cloud: over the next two years, most organizations expect to gradually but continually reduce their physical servers, maintain, and fortify their virtualized infrastructure, and embrace ‘cloud-first’ strategies. This will result in half of production workloads being cloud-hosted by 2023, forcing most organizations to re-imagine their data protection strategy for new production landscapes.
  • Rapid growth in cloud-based backup: backup is shifting from on-premises to cloud-based solutions that are managed by a service provider, with trajectory reported from 29 percent in 2020 to 46 percent anticipated by 2023.
  • Importance of reliability: “To improve reliability” was the most important driver of a global organization to change its primary backup solution, stated by 31 percent of respondents.
  • Improving ROI: 22 percent stated that the most important driver for change was improving the economics of their solution, including improving ROI/TCO and reducing.
  • Availability gap: 80 percent of organizations have an ‘availability gap’ between how fast they can recover applications and how fast they need to recover them.
  • Reality gap: 76 percent have a ‘protection gap’ between how frequently data is backed up versus how much data they can afford to lose after an outage.
  • Modern data protection: 46 percent of organizations around the globe will partner with a Backup as a Service (BaaS) provider by 2023 and 51 percent plan to adopt Disaster Recovery as a Service (DRaaS) in the same timeframe.

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