Majority of IT professionals report an increase in issues and incidents in the past three months
- Published: Wednesday, 17 June 2020 07:19
Ivanti has announced new findings from a survey studying the impact of the move to ‘work from home’ in response to the COVID-19 pandemic. The findings show IT workloads, security issues, and communication challenges have all seen significant increases in this new remote working era.
For 63 percent of IT professionals, IT workloads have increased 37 percent since going remote. Top incidents and requests impacting their amount of work include:
- 74 percent VPN issues
- 56 percent video conferencing difficulties
- 48 percent bandwidth constraints
- 47 percent password resets
- 47 percent messaging issues.
43 percent of IT professionals report that three quarters of their employees now work remote and more than a third said 100 percent of their employees are working remotely. According to survey respondents, this is an increase of 93 percent in the last few months, showing a dramatic and rapid shift following the COVID-19 outbreak.
This remote shift is critically impacting IT security posture. Two-thirds (66 percent) of IT professionals reported a rise in security issues in this expanded remote environment, including these top three issues:
- 58 percent malicious emails
- 45 percent risky, non-compliant employee behaviour
- 31 percent increase in software vulnerabilities.
One-in-five IT professionals rated lack of communication as their top challenge in this new normal. In addition to communication challenges, the difficulty in providing seamless support to remote employees has added new work for IT professionals who have had to do the following:
- 70 percent increased VPN access to more employees
- 54 percent sourced, set up and distributed extra devices
- 52 percent created more ‘how to’ knowledge articles for employees.
The study surveyed more than 1,600 IT professionals. Research was generated online by Ivanti during April and May of 2020.