UK workers lose 5 percent of each working day due to IT issues finds survey

Published: Wednesday, 29 May 2019 08:34

A survey of 1,137 UK workers in full or part-time employment, carried out by technology services provider Probrand has revealed that workers lose an average of 5 percent of their working day due to connection or technology related issues.

Losing 5 percent of a working day to tech issues equates to 21 minutes of lost productivity per day, 1.75 hours a week, or 7 hours (one working day) per month.

The top five workplace IT issues reported by UK workers were: slow running equipment (34 percent), Internet connectivity issues (27 percent), cyber breaches (19 percent), additional equipment such as printers and scanners not working (11 percent), and finally, outdated hardware (9 percent).

27 percent of UK workers said that their workplace IT systems are hindering their productivity, with this number rising to 33 percent in larger companies with in-house IT departments.Those surveyed who have an in-house IT department, said their colleagues within that department often appear to be under resourced when resolving technical issues, with problems taking an average of 6.2 hours to be resolved after being reported. Knowing that they will have to wait for assistance, many workers are attempting to resolve the IT issue themselves, but by doing so are often making the problem worse.