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Study looks at the state of business-critical mobility across enterprises

According to a new study commissioned by SOTI, and conducted by VDC Research, access to increasingly powerful mobile and other Internet-connected devices, intuitive and immersive applications and robust networks has significantly changed the way we work and has become business-critical. The study found that just one failure incident can result in up to 100 minutes in lost productivity.

The study found that even though workers are relying on mobile solutions more than ever, surprisingly, many companies are not leveraging enterprise mobility management (EMM) solutions to their fullest potential. In fact, only one in five claims to have complete visibility into mobile device and application usage. This represents an under-used opportunity for organizations to further streamline business-critical mobility support as well as improve the end user experience and ultimately the company’s bottom line.  

Leading business-critical mobility investment drivers

Improve worker productivity


Increase sales/revenues


Improve real-time decision making


Improve competitive advantage


Reduce paperwork


While improving workforce productivity is the leading business-critical mobility investment driver, organizations are similarly leveraging these investments to drive revenues, improve real-time decision making and introduce competitive differentiation.

Worker productivity improvements ranked high as a driver for investment in mobile technology in all sectors – which include healthcare, manufacturing and transportation & logistics. However, there were differences in the primary driver for investment between the sectors. For example, the retail sector with its inherently mobile workforce, estimated at 220 million workers, listed increased sales and revenue as its top priority.

Leading business-critical mobility investment challenges

Data and file security


Employee mobile training


Interoperability with existing legacy systems


IT leadership buy-in/support


Lack of resources to fully support mobility objectives


Lack of sufficient ROI from mobility


Lack of clear mobile strategy


Leading causes of mobile solution failure

Network/connectivity issues


Software issues: Application


Mobile battery failure


Software issues: Security and access control


Software issues: Operating system


Mobile hardware damage (non-battery related)


Mobile peripheral/accessory damage


Unauthorized configuration changes by employee/end user


The most successful enterprises consider several key factors when implementing business-critical mobility strategies. These include identifying challenges that affect the success of mobile solutions in the field – from application performance to network latency and data throughput, among others.

The key to minimizing the impact of failure of business-critical mobile solutions is the visibility and ability to remotely manage mobile solutions, as well as:

  • Securing devices (protecting data through encryption and passcode policies, locking down certain device features, auditing devices, etc.);
  • Managing mobile devices (asset and inventory management, updating and provisioning new policies, pushing out new configuration policies, etc.); and
  • Deploying mobile devices (activating devices, enrolling them in policies, authenticating users, configuring policies, provisioning apps, etc.).

To view the full report, click here.

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