IT disaster recovery, cloud computing and information security news

In a report entitled ‘Damage Control — The Impact of Critical IT Incidents’, Splunk Inc. has published the results of new research from analyst firm Quocirca. Findings show that the average organization suffers five critical IT incidents a month with each one costing the IT department on average USD $36,326 and a further $105,302 to the rest of the business. This is forcing IT departments to take resources away from the development of new services to maintain existing infrastructure. 

Other findings from the report include:

  • Critical IT incidents are negatively impacting businesses. 70 percent of respondents say a past critical incident has caused reputational damage to their organization, underlining the importance of timely detection to minimize impact.
  • The volume of IT incidents is hampering the ability to improve IT delivery. 96 percent of organizations are failing to learn from previous incidents. 13.3 percent of all incidents are repeats caused by an inability to properly determine the root cause of issues.
  • Incident detection and investigation is taking too long. 80 percent admitted they could improve the mean-time-to-detect incidents. Incidents on average take 5.81 hours to repair.
  • Organizations are failing to effectively monitor their entire IT estate. 80 percent have operational blind spots, particularly across next-generation technology stacks, hindering their ability to respond to IT incidents quickly. Only 2.5 percent have full visibility across all relevant infrastructure.


Quocirca surveyed 1,000 companies in the US, UK, France, Germany, Sweden, Netherlands, Australia, Japan and Singapore.

The full report commissioned by Splunk can be downloaded here.

Want news and features emailed to you?

Signup to our free newsletters and never miss a story.

A website you can trust

The entire Continuity Central website is scanned daily by Sucuri to ensure that no malware exists within the site. This means that you can browse with complete confidence.

Business continuity?

Business continuity can be defined as 'the processes, procedures, decisions and activities to ensure that an organization can continue to function through an operational interruption'. Read more about the basics of business continuity here.

Get the latest news and information sent to you by email

Continuity Central provides a number of free newsletters which are distributed by email. To subscribe click here.