In a report entitled ‘Damage Control — The Impact of Critical IT Incidents’, Splunk Inc. has published the results of new research from analyst firm Quocirca. Findings show that the average organization suffers five critical IT incidents a month with each one costing the IT department on average USD $36,326 and a further $105,302 to the rest of the business. This is forcing IT departments to take resources away from the development of new services to maintain existing infrastructure.
Other findings from the report include:
- Critical IT incidents are negatively impacting businesses. 70 percent of respondents say a past critical incident has caused reputational damage to their organization, underlining the importance of timely detection to minimize impact.
- The volume of IT incidents is hampering the ability to improve IT delivery. 96 percent of organizations are failing to learn from previous incidents. 13.3 percent of all incidents are repeats caused by an inability to properly determine the root cause of issues.
- Incident detection and investigation is taking too long. 80 percent admitted they could improve the mean-time-to-detect incidents. Incidents on average take 5.81 hours to repair.
- Organizations are failing to effectively monitor their entire IT estate. 80 percent have operational blind spots, particularly across next-generation technology stacks, hindering their ability to respond to IT incidents quickly. Only 2.5 percent have full visibility across all relevant infrastructure.
Methodology
Quocirca surveyed 1,000 companies in the US, UK, France, Germany, Sweden, Netherlands, Australia, Japan and Singapore.
The full report commissioned by Splunk can be downloaded here.
