Everbridge unveils new platform for better IT incident management
- Published: Friday, 03 December 2021 10:18
Everbridge has announced the launch of its new Digital Operations Platform, which provides the ability to automate and streamline digital service delivery and incident management across teams and toolsets. It ‘enables organizations to innovate and accelerate digital transformation initiatives, while continuing to meet key uptime service-level agreements (SLAs) and deliver great customer experiences’.
The Digital Operations Platform is the outcome of the integration of the Everbridge and xMatters enterprise IT and cyber resilience solutions, following Everbridge’s acquisition of xMatters in May 2021.
The platform includes many powerful new capabilities to help organizations rapidly assess digital service interruptions, act quickly to mitigate these issues, and continuously improve processes and services. Everbridge says that it addresses organizations’ IT Ops, Security Ops & Cyber, DevOps, Infrastructure Ops, Customer Support and Major Incident Management (MIM) needs to keep operations running, safeguard revenue, and enhance enterprise operational resilience by managing digital and physical critical events through a single pane of glass.