Work 2035: what will future business continuity managers need to consider?

Published: Thursday, 24 September 2020 08:17

Citrix Systems has presented the results of a year-long examination of global work patterns and plans, to understand how work will change and the role that technology will play in enabling this. Citrix teamed up with futurist consultancy Oxford Analytica and business research specialist Coleman Parkes to survey over 500 C-Suite leaders and 1,000 employees within large corporations and mid-market businesses across the United States, United Kingdom, Germany, France and the Netherlands on current and future workforce strategies and work models.

The results, contained in a report entitled ‘Work 2035’ show what the business continuity managers of the future may be dealing with:

Robots will not replace humans – but they will make us smarter and more efficient. More than three-quarters of those polled (77 percent) believe that in fifteen years, artificial intelligence (AI) will significantly speed up the decision-making process and make workers more productive.

Work will be more flexible - technology that allows for seamless access to the tools and information people need to collaborate and get work done wherever they happen to be will fuel flexible models that the future of work will demand.

Leadership will have a new look –more than half of those surveyed (57 percent) believe AI will make most business decisions and potentially eliminate the need for senior management teams.

Productivity will get a major boost –technology, closely integrated with humans, will drive step changes in productivity as workers are supported by solutions that enable them to perform at their best. 'AI-ngels' - digital assistants driven by AI - will draw on personal and workplace data to help employees prioritize their tasks and time and ensure mental and physical wellness. These worker augmented assistants will, for example, schedule meetings to take place at the most effective time based on factors ranging from the blood sugar levels of participants to their sentiments at different times of day. And while the meetings are taking place, they will monitor concentration levels and attitudes and adjust as necessary to drive optimal outcomes.

More than half of professionals surveyed (51 percent) believe technology will make workers at least twice as productive by 2035. Among the solutions they believe will be commonplace:

Employee engagement will improve – as technology and AI takes over time-consuming, mundane tasks, work will become more strategic and employees more engaged.

Innovation and growth will soar – organizations will invest more in technology and AI than human capital. This will open the door to unprecedented levels of innovation and new revenue streams and fuel sustainable growth – particularly among small businesses.

More details (PDF).