Folder Crisis communications and management

Documents

default Improving the effectiveness of crisis leadership Popular

By 1566 downloads

The value of crisis leadership is something that is proven: an effective crisis leader can play a major role in ensuring that their organization responds in the most appropriate manner. In this article, Andrew MacLeod and Tim Dalby-Welsh look at what makes a good crisis leader and how to select the best option for your organization.

default Incident messaging for cyber attack response Popular

By 1622 downloads

Cyber breaches don’t just impact on internal systems they can quickly escalate into major reputational crises; so how can your business prepare to respond when under attack? By Chris Butler.

default ISO 22361:2022 - Crisis Management Guidelines: a closer look Popular

By 3516 downloads

In November 2022 ISO released a new guidance standard, ISO 22361:2022, to provide a structured approach to crisis management. In this article Hilary Estall MBCI, IRCA BCMS Principal Auditor reviews ISO 22361 and picks out the key points.

default Kaseya: a crisis communications case study Popular

By 431 downloads

Kaseya has been in the headlines recently after a supply chain ransomware attack targeted the company and its customers. Kaseya responded quickly, issuing a situation report immediately, followed by frequent updates and a crisis communications press release. Continuity Central asked two leading crisis communications experts to examine Kaseya's initial communication response and to provide lessons that can be learned from it.

default Knowing your ‘knowns’ and managing the unknown: preparing for and responding to cyber incidents Popular

By 2327 downloads

A good cyber incident response can make or break an organization’s reputation; and preparedness is the key to an effective response. In this article Dominic Cockram shares four lessons learnt while helping organizations improve their cyber crisis preparedness.

default Leading through a crisis: how to pass the acid test of management Popular

By 1252 downloads

Steering an organization through its worst days is the acid test of leadership for any CEO. In this article Jonathan Hemus offers some tips to help ensure that your CEO is fully prepared for such an eventuality.

default Making the most of employee communications systems Popular

By 2884 downloads

Nick Hawkins discusses how, in crisis situations, organizations can use employee communications platforms to identify who is affected, communicate instructions quickly, and receive quantifiable responses from those who might be at risk.

default My business has had a data breach, what next? Popular

By 2019 downloads

Emma Roe provides some advice to UK organizations on incident communications following a data breach: who should you inform and what should you tell them?

default Planning for social media crises Popular

By 2266 downloads

Social media crises can occur for many reasons due to postings about organizations amplifying out of control and threatening reputation damage and loss of customers. Garry Poole, FBCI, provides some advice on how to prepare for such incidents.

default Preparing for crisis communications during cyber incidents Popular

By 1108 downloads

A conventional approach to crisis communications may not be sufficient when it comes to a cyber incident says Charlie Maclean Bristol. So, what steps can you take to prepare your organization for a potential cyber incident in the future?

default Preparing your crisis management team for responding to a terror event Popular

By 1282 downloads

In a follow-up to a previous article looking at why terrorism response needs to be seen as a special case when it comes to business continuity planning, Richard Duncan looks at the role of the crisis management team during and after a terror incident and provides useful checklists for helping train and prepare the CMT.

default Problems with the podium: does Gold take all in crisis response? Popular

By 294 downloads

Gold, Silver, and Bronze command tiers are a common way of structuring crisis response. The approach has been borrowed from UK Emergency Services, but does it always successfully transfer to other organizations? Robin Bucknall explores…

default Reducing your reputation risk with an effective external communication policy Popular

By 644 downloads

While it may sound straight forward there is more to creating an effective external communication policy than meets the eye. Deon Binneman digs deeper into this vital area of risk management and provides a useful checklist.

default Sending staff home after an incident: a checklist for business continuity planners Popular

By 2269 downloads

Many organizations may need to send staff home following an incident, but the process needs to be well managed and prepared for. In this article Charlie Maclean-Bristol, FBCI, provides a checklist of items that should be considered.

default Ten crisis management tips Popular

By 2845 downloads

An unexpected crisis can ruin a hard-won reputation, decimate your bottom line, and put the future of your company in jeopardy. Having a strategic plan in place in case the worst happens is vital insurance for any company...

default Ten questions from recent crises Popular

By 2626 downloads

Every year we see new forms of crisis threatening companies, governments, and organizations. At least on the face of it they seem to be new but often the crises have common causes which we have seen before and predictable escalation factors.

The publicity that surrounds them creates opportunities for risk managers, continuity professionals and internal auditors to reflect on how their organizations are exposed and how effective their existing plans, arrangements and capabilities would be if faced with a similar challenge. Talking about other organizations’ problems gives a rare opportunity to share with key personnel the issues, raise awareness, discuss solutions and help embed the continuity and crisis message.

To help with this process David Evans, from Corpress, has reviewed some of the recent high profile cases and extracted general observations and key lessons that can be shared.

default The anatomy of a good crisis communications response Popular

By 2467 downloads

Dee Smith and Associates explores what good communications after an incident looks like, looking at some real-world examples and emphasising the important of being transparent during a crisis.

default The case for and against Situational Crisis Communication Theory Popular

By 811 downloads

Situational Crisis Communication Theory (SCCT) was suggested in 2007 by Dr. W. Timothy Coombs. According to the theory, crisis managers should match strategic crisis responses to the level of crisis responsibility and reputational threat posed by a crisis (1). In the following two articles Charlie Maclean-Bristol and Jim Preen put the case for and against SCCT...

default The future of incident and crisis management rooms in a hybrid working world Popular

By 411 downloads

With many organizations adopting hybrid working, it is becoming more likely that future incidents will be managed by a combination of people in the office and those at home, using a video conferencing system. Charlie Maclean-Bristol discusses issues arising from this.

default The role of human resources in workplace emergency management Popular

By 292 downloads

Human resource (HR) leaders have a crucial role in workplace emergency management. They should support all stages of the emergency ‘incident lifecycle’ and need to take ownership of two critical steps says Todd Miller…

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