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Crisis communications and management: news archive

Corporate emergency communications best practices
A new survey shows that show that businesses that place a high priority on communications during an emergency have much better outcomes.
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•Date: 12th December 2014 • US •Type: Article

Seven crisis management tips
Charlie Maclean-Bristol discusses the main lessons learned from three strategic level exercises he conducted recently.
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•Date: 1st December 2014 • UK/World •Type: Article

Crisis Management Survey 2014 results
Steelhenge Consulting has published the results of its Crisis Management Survey 2014: ‘Preparing for Crisis, Safeguarding Your Future’.
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•Date: 26th November 2014 • UK/World •Type: Article

Report looks into emergency communications trends
The Business Continuity Institute has published the results of a research project into emergency communications.
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•Date: 10th November 2014 • UK/World •Type: Article

Is crisis a failure of governance?
Exploring the interrelationships, linkages and overlaps between governance, risk, continuity and crisis.
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•Date: 3rd November 2014 • UK/World •Type: Article

Company reputations at risk as social media revolutionizes breaking news
Following the release of Insignia Communications’s latest report ‘The effect of social media on breaking news’, managing director, Jonathan Hemus, discusses what the findings mean for business continuity managers.
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•Date: 17th October 2014 • UK/World •Type: Article

Pivotal trends for the future of crisis management thinking
Highlights from the Crisis Management Conference 2014.
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•Date: 17th October 2014 • UK •Type: Article

Crisis communication wiki and forum launched at IDRC 2014
During the recent 5th International Disaster and Risk Conference (IDRC) in Davos a crisis communication wiki for professionals and an online discussion forum were launched.
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•Date: 29th August 2014 • Europe/UK •Type: Article

Sungard Availability Services launches new emergency notification system offering
Assurance Notification Manager powered by Send Word Now.
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•Date: 27th June 2014 • US/World •Type: Article

‘Using Social Media in Disaster Planning and Response’
How a New Jersey town utilized social media as a business continuity and disaster recovery tool.
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•Date: 10th June 2014 • US/World •Type: Article

Breakthrough wearable device adds to crisis messaging armoury
New AtusSmartBadge helps gain users’ attention to important text messages and issues instant personal alarms.
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•Date: 29th May 2014 • Europe/World •Type: Article

Crisis communications and the CEO
While a CEO shouldn’t hide, it may well be appropriate in the early stages of a crisis to field a more junior spokesperson.
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•Date: 28th May 2014 • UK/World •Type: Article

New crisis management standard now available
BS 11200:2014 sets out good practice for the provision of an effective crisis management response.
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•Date: 27th May 2014 • UK/World •Type: Article

Don’t neglect post-crisis evaluation
Once an incident is over it’s tempting for all concerned to forget and move on; however it is essential that a post-crisis evaluation takes place.
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•Date: 29th April 2014 • UK/World •Type: Article

What does it mean to be a crisis ready organization?
Crisis preparedness is about being ready for the worst at a strategic level. Andrew Griffin details six principles for ensuring that your organization is truly crisis ready.
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•Date: 23rd April 2014 • UK/World •Type: Article

What makes an effective emergency notification system?
Teon Rosandic, VP EMEA, xMatters, gives a vendor’s view of the developments which are improving the capabilities of emergency notification systems and why traditional one-way mass notification is on the way out.
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•Date: 27th March 2014 • World •Type: Article

Survey finds crisis management failings in US public agencies
Despite being a management priority, lack of investment in crisis management technology has been uncovered by a survey of US Public Agencies.
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•Date: 21st March 2014 • US •Type: Article

How Twitter shapes public opinion
A new paper from the American Institute of Physics provides some useful background information for making social media-based crisis communications plans.
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•Date: 12th March 2014 • World •Type: Article

#Are You Prepared?
An interesting article in the latest NFPA Journal looks at the rise of social media and its effects on emergency response and communication management; and provides some useful general social media crisis communications advice.
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•Date: 21st January 2014 • US •Type: Article

BSI consults on new crisis management guidance standard
Feedback can be given about 'BS 11200 Crisis Management - Guidance and good practice' until 10th January 2014.
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•Date: 1st November 2013 • UK/World •Type: Article

British Gas experiences one of the world’s worst social media disasters
How to turn an announcement into a reputation crisis…
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•Date: 18th October 2013 • UK •Type: Article

Social media and mobile convergence: new paradigms for incident communication
Steve Dance provides a detailed report into practical ways that social media can be used for incident communication and gives guidance on the key points to consider when adopting social media into a wider incident management strategy.
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•Date: 27th September 2013 • UK/World •Type: Article

Facebook use by organizations during crises helps public image: MU Study
Researchers at the University of Missouri School of Journalism have found that posting public relations information on Facebook during a time of crisis can improve the overall image of the organization that is experiencing the crisis.
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•Date: 4th September 2013 • US/World •Type: Article

New mobile crisis management and communication apps launched by MissionMode
Three apps enable responders and other team members to drive incident response from the palm of their hands.
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•Date: 22nd August 2013 • World •Type: Article

The Cross-Sector Safety and Security Communications partnership: a lasting business resiliency legacy from London 2012
A year on from the start of the London 2012 Olympic Games there has been much discussion about the sporting and economic legacy. In this article Sally Anderson-Wai looks at a smaller, but very successful, Olympic legacy: the Cross-Sector Safety and Security Communications partnership (CSSC).
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•Date:26th July 2013 • UK •Type: Article

Strategic Crisis Decision Making
A new white paper has been published by Steelhenge.
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•Date: 12th July 2013 • UK/World •Type: Article

Crisis management lessons captured
Highlights from the recent ‘Crisis Management: Building a Strategic 21st Century Capability’ conference.
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•Date: 28th May 2013 • UK/World •Type: Article

Communications lessons from the Boston Marathon bombing
One clear lesson from Boston is that once again the cellular network proved to be vulnerable during a major incident. Steve Dance highlights lessons that business continuity managers should take on board.
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•Date: 1st May 2013 • World •Type: Article

A guide to incident planning and leadership
What does effective crisis management look like? Tony Schmitz uses a case study of a fire in a Taiwanese data center to explore this question.
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•Date: 19th April 2013 • US/World •Type: Article

New ‘Scenario Manager’ simplifies crisis response
Omnilert has announced the release of Scenario Manager, a new tool that allows multiple emergency communication actions to sequentially deploy with predefined scenarios
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•Date: 12th April 2013 • US/World •Type: Article

Researchers look into the use of social networks in emergency communications
Disaster communications through social networks is fast but it does have certain limits.
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•Date: 9th April 2013 • World •Type: Article

How the cloud facilitates crisis management
Business continuity information in the cloud holds the key to faster recovery says Matt Gordon-Smith.
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•Date: 14th March 2013 • World •Type: Article

Crisis communications: an organizational balancing act
Achieving the ideal nexus of operational and communicative responses during a crisis is no easy task. Michael Bratton offers some advice.
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•Date: 17th Jan 2013 • US/World •Type: Article

High fidelity simulation exercises for training strategic crisis management
By Dr. Claudia van den Heuvel. This was the winning entry in Continuity Central’s Business Continuity Paper of the Year 2012 competition.
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•Date: 7th Dec 2012 • World •Type: Article

Test run for Australia’s enhanced Emergency Alert system
The World’s first location-based mobile warning system.
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•Date: 30th Nov 2012 • Australia •Type: Article

Carnegie Mellon Software Engineering Institute study looks at communication among incident responders
Although aimed at the IT incident response community, the study provides information that is relevant to crisis response in other areas.
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•Date: 19th Oct 2012 • US/World •Type: Article

Supply chain focus can make the difference between organizational growth and failure post-crisis
According to the Oxford Metrica Reputation Review 2012 report.
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•Date: 5th Oct 2012 • World •Type: Article

CSSC roll-out launched at New Scotland Yard event
Will now become a nationwide charitable project.
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•Date: 5th Oct 2012 • UK •Type: Article

Global Critical Messaging Association formed
New association launch follows a decision by the European Mobile Messaging Association (EMMA) and the Critical Messaging Association (CMA) to form a coalition.
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•Date: 13th Sept 2012 • World •Type: Article

Preparing for large events
Large-scale political, sporting and community events can all cause disruptions for businesses: what should your crisis management plan include for such occurrences?
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•Date: 31st August 2012 • US/World •Type: Article

Crisis management: key themes for success
Steelhenge has published the first paper in a new series entitled, ‘Crisis management: key themes for success’.
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•Date: 3rd August 2012 • UK/World •Type: Article

Social media and incident management: making things easier
What social media monitoring tools are available to assist your incident management strategy?
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•Date: 29th June 2012 • UK/World •Type: Article

Crisis management is of increasing importance to chief communications officers: survey
71 Percent of organizations surveyed experienced a reputation threat in the past two years.
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•Date: 27th June 2012 • US/World •Type: Article

Choosing a successful crisis management team leader
Crisis management team leadership requires a combination of natural abilities and learned skills. Ross Ladley looks at the key success factors in the choice of leader.
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•Date: 12th June 2012 • US/World •Type: Article

CRISMA project underway
The European Community CRISMA project will help public and private sector planners to minimise the outcome of disasters by simulating the effects of different actions.
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•Date: 31st May 2012 • Europe/UK •Type: Article

New incident management tool launched
Vocal has announced the launch of IncidentLog, a new product that it claims will revolutionise how organizations keep a log of incidents and events.
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•Date: 25th May 2012 • UK •Type: Article

Study looks at how Twitter is used to share information after a disaster
North Carolina State University study examined whether Twitter is an effective tool for sharing meaningful information after a disaster.
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•Date: 23rd May 2012 • World •Type: Article

How to exercise your crisis management team
Chris MacArthur, CBCP, MBCI, provides practical advice based on his experience in this area.
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•Date: 18th May 2012 • North America •Type: Article

New thinking for new media
Business continuity managers have traditionally seen the media as something of a threat; but a different approach can bring big benefits. By Abdullah Al Hour, MBCI.
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•Date: 27th April 2012 • Middle East/World •Type: Article

Add voice broadcasts to your crisis communications capabilities
Voice broadcasts provide an extra layer of resilience.
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•Date: 6th April 2012 • UK •Type: Article

Social media can transform enterprise business continuity management
Gartner advises BCM professionals to immediately begin assessing social media's opportunities and risks.
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•Date: 29th February 2012 • World •Type: Article

Visual alerts shown to evoke quicker reactions than alerts through other senses
Research tested different sensory modalities and reliability levels.
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•Date: 29th February 2012 • US/World •Type: Article

Lessons from a day of disruption at Amsterdam’s Schiphol Airport
How could have Schiphol Airport have managed its communications better, to help resume operations to normal?
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•Date: 14th February 2012 • Europe •Type: Article

The blame game
The sinking of the Costa Concordia in Tuscan waters remains an international news story and has seen the humiliation of the ship’s captain. Jim Preen comments on the crisis communications strategy of the ship’s owners.
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•Date: 3rd February 2012 • Region: World •Type: Article

New report for NIST outlines key features of next-generation public safety communications
Creation of a next-generation public safety communications network requires leadership from a single non-profit organization devoted to this purpose, according to a report released by a federal advisory committee.
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•Date: 1st February 2012 • US •Type: Article

Seven key considerations when evaluating emergency and mass notification systems
The need to diligently evaluate vendors is critical to ensure that services will meet an organization’s specific requirements:SunGard Availability Services provides a checklist to help in this area.
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•Date: 13th January 2012 • Region: US/World •Type: Article

BlackBerry downtime illustrates reputation risks of social media
Downtime notices received badly by thousands of users.
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•Date: 11th October 2011 • Region: UK/Europe •Type: Article

Hurricane Irene: an analysis of the use of social media, crowdsourcing and crisis mapping
A new report examines the role that social media, crowdsourcing and crisis mapping played before, during and after Hurricane Irene.

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•Date: 7th October 2011 • Region: US •Type: Article

PAS 200 now available
New crisis management standard jointly launched by BSI and the UK Cabinet Office.

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•Date: 30th September 2011 • Region: UK •Type: Article

Can you profile the perfect crisis manager?
What qualities are required in a disaster and is it possible to profile individuals who might be effective crisis managers?
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•Date: 16th Sept 2011 • Region: UK/World •Type: Article

Case study: an interesting example of social media crisis communications
FEMA made effective use of social media during the Hurricane Irene incident over the weekend of 27th and 28th August 2011 and the organization’s messaging makes an interesting case study for business continuity professionals considering the best ways to use social media as part of a crisis communications response.
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•Date: 31st August 2011 • Region: US •Type: Article

Notification system tips
MIR3 has provided a checklist for ensuring that business continuity related notification systems are optimized. 

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•Date: 13th May 2011 • Region: US/World •Type: Article

Details of the PLAN US emergency notification system announced
Although aimed at individuals, PLAN will be a useful tool for business continuity managers.

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•Date: 11th May 2011 • Region: US •Type: Article

Social media and crisis response
More companies are including social media in crisis response training.

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•Date: 24th Feb 2011 • Region: UK/World •Type: Article

Crisis management in a nutshell
John Salter provides a checklist which can be used as the basis of a generic crisis management framework.

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•Date: 22nd Dec 2010 • Region: Australia/World •Type: Article

Vocal releases iModus application for BlackBerry
Allows users to quickly and easily send critical notifications from BlackBerry devices.

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•Date: 19th Nov 2010 • Region: UK •Type: Article

Social media does not change the rules of crisis communications
The rules of crisis communications should remain exactly the same irrespective of whether the news is breaking via traditional media or via social media and other online channels.
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•Date: 3rd Nov 2010 • Region: World •Type: Article

Social media a vital tool in crisis communications: survey
There is a large gap between social media's importance in crisis communication and how well organizations are using it.
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•Date: 7th Oct 2010 • Region: US/World •Type: Article

Increased ROI from emergency communications systems
Aligning emergency communications investment with organizational strategy. By Berkly Trumbo.
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•Date: 24th Sept 2010 • Region: US/World •Type: Article

BSI provides an update on the new PAS 200 guide to crisis management
Will be published by the end of 2010.
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•Date: 3rd Sept 2010 • Region: UK •Type: Article

Overcoming the unpredictability of crisis response
papillon bleu partners provide a method to predict and understand how your crisis management team will perform when confronted by a genuinely stressful incident.
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•Date: 18th August 2010 • Region: UK •Type: Article

Re-writing the CEO job description to ensure reputation protection
Jonathan Hemus examines under-emphasised aspects of the CEO’s role in crisis management and communications.
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•Date: 3rd August 2010 • Region: World •Type: Article

In-crisis decision making: five steps to wow!
The final instalment of Dennis Hamilton’s series about crisis management.
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•Date: 9th July 2010 • Region: US/World •Type: Article

In-crisis decision making: participate or fail
The penultimate article in Dennis Hamilton’s ongoing series about crisis management looks at how to get maximum attendance at training events and exercises.

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•Date: 11th June 2010 • Region: US / World •Type: Article

Twitter and business continuity
Many organizations are trying to understand how social media fits into their business continuity capability. Christopher Burton discusses the subject.

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•Date: 4th June 2010 • Region: US/World •Type: Article

In-crisis decision making: practice makes perfect
Dennis C. Hamilton continues his series on crisis management, looking at how to conduct effective exercises.

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•Date: 7th May 2010 • Region: US/World •Type: Article

In-crisis decision making: majority rules decision making
Part five of Dennis Hamilton’s series on effective crisis management.

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•Date: 16th April 2010 • Region: US/World •Type: Article

Send Word Now launches fully integrated alerting and incident management platform
New Incident Management Service “to radically transform personnel coordination and communication during emergencies”.

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•Date: 16th April 2010 • Region: World •Type: Article

Every contact point counts
Why multi-modality is essential to emergency notification. By Tony Schmitz.

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•Date: 31st Mar 2010 • Region: US/World •Type: Article

Has Twitter any role in business continuity?
Can Twitter save the day? By Steve Dance.

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•Date: 24th March 2010 • Region: World •Type: Article

In-crisis decision making: ‘let them do their job’
Part four of Dennis Hamilton’s series on effective crisis management.

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•Date: 12th March 2010 • Region: US/World •Type: Article

In-crisis decision making: Communicate or expect the worse
The third in a series of articles on crisis management critical success factors, by Dennis C. Hamilton.

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•Date: 5th March 2010 • Region: US/World •Type: Article

Four questions to ask before the CEO faces the media
How to decide your incident spokesperson strategy. By Jonathan Hemus.

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•Date: 23rd Feb 2010 • Region: UK/World •Type: Article

In-crisis decision making: the authority to act
The second in a series of articles on crisis management critical success factors, by Dennis C. Hamilton.

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•Date: 12th Feb 2010 • Region: US/World •Type: Article

The role of online social networks in crisis communications
'An online social network for emergency management': academic paper.

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•Date: 10th Feb 2010 • Region: World •Type: Article

In-crisis decision making: ‘resolving the dilemma’
The first in a series of articles on crisis decision making by Dennis C. Hamilton, Hon FBCI.

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•Date: 5th Feb 2010 • Region: US/World •Type: Article

Managed emergency communications systems
Functional requirements for next generation MNS.

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•Date: 29th Jan 2010 • Region: US/World •Type: Article

A classic BCM blooper?
If you don’t have something nice to say...

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•Date: 22nd Jan 2010 • Region: World •Type: Article

Business impact assessment and damage reporting for effective crisis management
This practical paper outlines an approach to integrating business impact assessment into crisis management in order to strengthen the quality of information based decision making.
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•Date: 7th Jan 2010 • Region: Australia/World •Type: Article

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