TELECOMS CONTINUITY articles

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A hidden crisis behind communication
Michael Faber raises various communications issues which some business continuity plans fail to address.
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•Type: Article •Region: World •Level: Basic
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Alternate communications during times of disaster
Dr. Jim Kennedy presents some alternatives to enable informed decisions to be made about backup communications.
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•Type: Article •Region: US/World •Level: Basic
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Business continuity and disaster recovery in customer services
An aide-mémoire for when planning contact center / call centre continuity.
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•Type: Article •Region: US/World •Level: Basic
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Business continuity rule #1
Being able to communicate in all circumstances is the first rule of business continuity, says Mike Bemis.
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•Type: Article •Region: World •Level: Basic
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Can your call centre handle a disaster?
Creating business continuity plans for call centres. By Jeff Weil.
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•Type: Article •Region: UK/Worldwide •Level: Advanced
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Communications and systems assessment questionnaire
A simple self-survey that leads the user through a simple assessment of their communications network.
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•Type: Link •Region: Worldwide •Level: Basic
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Continuity planning for VoIP
Lawrence Imeish provides advice on how to harden and protect VoIP and IP telephony networks.
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•Type: Article •Region: Worldwide •Level: Advanced
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Communicating in a crisis – which technologies can be relied on?
A white paper that looks at which commercially available communication systems really work effectively in a crisis.
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•Type: Article •Region: Various •Level: Advanced
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Crisis communications and disaster response
David Page provides an overview of best practices which will help companies continue to communicate through any incident.
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•Type: Article •Region: Worldwide •Level: Basic
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Emerging threats 2006: VoIP
Voice over Internet Protocol is both a threat and an opportunity as far as business continuity is concerned.
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•Type: Article •Region: World •Level: Basic
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Good practice guide to telecommunications resilience
New UK government guide provides useful recommendations and advice to help organisations in this area.
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•Type: Article •Region: UK •Level: Advanced
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Hanging on the telephone: some practical considerations for crisis communications
Patrick Roberts discusses the issue of call handling in a crisis situation.
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•Type: Article •Region: UK/Worldwide •Level: Advanced
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How effective is mobile telephony in a crisis?
Many organisations rely on mobiles for day to day operations. However, when an organisation suffers a crisis, can they be relied upon?
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•Type: Article •Region: UK •Level: Basic
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Keeping the VoIP house in order
The emergence of Voice over IP as an affordable alternative to traditional telephony has ushered in a new wave of network security considerations. Jonathan Zar outlines the key issues.
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•Type: Article •Region: Worldwide •Level: Basic
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Network resilience audit
Explores issues relating to the continuity of telecoms networks.
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•Type: Link •Region: Worldwide •Level: Basic
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Off-shoring – a risky business?
John Monks highlights areas for the business continuity professional to consider when deciding to move mission-critical functions overseas.
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•Type: Article •Region: World •Level: Basic
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Pulling the plug on telecoms business continuity
Feeling confident that your business continuity plan covers everything? Then pull the plug on your telephone system and see what happens, says Graham Chick, chief executive, GemaTech.
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•Type: Article •Region: UK/World •Level: Basic
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Telecommunications resiliency best practices for financial institutions
A new guide has been published in the US.
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•Type: Article •Region: N.America/World •Level: Advanced
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Telecommunications services – risk and vulnerability indicators
Mike Mikkelsen provides a telecoms continuity checklist based on the lessons learned from the March 2004 Manchester telecoms outage.
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•Type: Article •Region: UK/Worldwide •Level: Basic
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Telecoms: the lifeblood of your company
How long could your business survive without its telephone system? Asks Graham Chick.
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•Type: Article •Region: Worldwide •Level: Basic
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Teleworking - business continuity opportunities and threats
IDC predicts that there will be 200 million more mobile workers worldwide by 2009 - bringing significant challenges as well as benefits to business continuity managers. David Honour looks at some of the issues that need to be considered.
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•Type: Article •Region: Worldwide •Level: Basic
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The business continuity management story for
telecommunications
The ability to communicate with colleagues, customers, suppliers, utilities and the like is key both in the early hours of the incident and also during the following days and weeks. This article looks at why and how this should be completed, together with the tools that are available to ensure that communications are both resilient to, and able to recover from, a major incident.
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•Type: Link •Region: Worldwide •Level: Advanced
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VoIP: business continuity thoughts
Dr. Jim Kennedy highlights areas that should be considered when designing and operating VoIP telecoms systems.
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•Type: Article •Region: US/Worldwide •Level: Basic
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VoIP – is it really suitable for mission critical telecoms?
Iain Franklin, European VP of Entercept, gives his opinion.
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•Type: Article •Region: Worldwide •Level: Basic
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VoIP - Vulnerability over Internet Protocol?
Consultant Wil Allsopp highlights some of the risks inherent in Voice over Internet Protocol.
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•Type: Article •Region: Worldwide •Level: Basic
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You're on your own!
If there is a single compelling lesson to be gleaned from recent disasters, it is that “You’re on your own,” says Mike Bemis.
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•Type: Article •Region: US •Level: Basic
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