How long would your business survive without a phone?

Business continuity
Communicate, communicate, communicate: that is the key to effective Business Continuity Management. In an era where the transfer of information around the world takes only seconds, waiting hours, if not days or even weeks to re-establish your telecommunication links will place the reputation of your company under serious threat. Remember….nothing happens in business until the phone rings!

GemaTech have addressed this problem by developing two unique products, BCM and BCM^LITE which have been specifically designed to enable any company, large or small, to instantaneously recover 100% of their incoming telephone calls from the outside world in a simple to use, cost effective manner.

The basic BCM^LITE has been specifically designed for conventional businesses that are simply looking to instantaneously divert any number of individual DDIs to any number of alternative DDIs (to both land lines and mobiles and including individual faxes to individual faxes) in any number of different geographical locations – and capable of being invoked literally seconds after a communications failure has occurred. Any number of Individual call plans can be established in advance using simple Excel spreadsheets with supervisors/managers simply selecting the most appropriate plan and literally “dragging and dropping” the selected plan unto the appropriate BCM^LITE icon located on a laptop/remote PC that has a data connection to the BCM^LITE.

Features include the ability to immediately transfer
• An Individual number to individual number
• Any consecutive range of DDIs to an alternative consecutive range of DDIs – creating a traditional “hunt group” scenario.
• Any specific DDI to any number of alternative DDIs
• All incoming calls to an individual DDI can be immediately terminated (to reduce the number of Primary Rate ISDN 30 connections required in an invocation) delivering the caller Number Unobtainable (NU), or Engaged Ring tones.
• Incoming calls to specific DDIs can be played specific announcements per DDI (max. recording time 10 minutes across all recordings)
• Any number of DDIs can be re-directed to a single DDI – with an announcement being played to the caller whilst an announcement to the person being called advises who/which number is being redirected to them.

BCM^LITE can be upgraded to include GemaTech’s Secure Voice Recording modules, SVR^LITE – an invaluable resource when it is important to have a record of what may have been said in times of stress.

The full BCM is a very powerful and sophisticated server based remote ACD Automatic Call Distribution) system, including full skills based routing which can intelligently re-route any number of individual DDIs, or Call Centre service numbers, to any number of alternative locations. It also provides any number of supervisors/managers with the capability of being able to monitor and manage live, what is happening to your incoming calls as the invocation/incident unfolds and, if necessary, make changes to the call plan quickly and easily as circumstances dictate. This very powerful management platform also enables managers to listen in to those incoming calls and possibly make changes to the call plan as a result.

Features include the ability to immediately transfer
• Any number of specific DDIs to any number of alternative locations on an intelligent “follow me” basis using the BCM’s fully fledged ACD functionality including comprehensive skills based routing.
• Any number of individual non-geographic call center service numbers to any number of individual locations providing Agent independent working
• Live monitoring of call activity and the ability to make changes “on the fly” as circumstances dictate
• Detailed call statistics available both during and after the invocation – an invaluable tool for improving your plan for the next time!
• Any number of alternative call plans can be stored and selected by simply “dragging and dropping” with changes being made to individual people plans.
• Activate the system from anywhere in the world via a data connection providing the ability for any person to logon/log off remotely.

BCM can be upgraded to include GemaTech’s Secure Voice Recording modules, SVR – an invaluable resource when it is important to have a record of what may have been said in times of stress.

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This text is provided by the advertiser and does not constitute
an endorsement by Continuity Central