LATEST Telcoms continuity news HEADLINES

Business as Usual? A Benchmarking Study of Disaster Recovery and Business Continuity for Contact Centers
New report looks at business continuity practices in contact facilities.
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•Date: 10th Sept 2008• Region: World •Type: Article •Topic: Telecoms continuity
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YouGov survey looks into telecoms continuity and the cost of downtime
Telecoms downtime incident costs an average of £14,431.
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•Date: 1st August 2008• Region: UK •Type: Article •Topic: Telecoms continuity
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Can your call centre handle a disaster?
Creating business continuity plans for call centres. By Jeff Weil.
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•Date: 20th June 2008• Region: UK/World •Type: Article •Topic: Telecoms continuity
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Hanging on the telephone: some practical considerations for crisis communications
Patrick Roberts discusses the issue of call handling in a crisis situation.
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•Date: 20th June 2008• Region: UK/World •Type: Article •Topic: Telecoms continuity
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TeleContinuity receives telecommunications carrier license from Japanese government
TeleContinuity, Inc. has announced that it has been granted a Type II Carrier License from the Japanese Ministry of Internal Affairs and Communications.
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•Date: 20th March 2008• Region: Asia Pacific •Type: Article •Topic: Tel continuity
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Resilient national telecoms a high priority says Pakistan PM
Prime Minister calls for improvements in redundancy and speaks about the need to facilitate multiple domestic networks and backbones.
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•Date: 18th March 2008• Region: Asia •Type: Article •Topic: Telecoms continuity
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Covad launches business continuity service
Covad Wireless, a subsidiary of Covad Communications Group, Inc., a leading US provider of integrated voice and data communications, announced at the Spring 2008 Channel Partners Conference & Expo that it has expanded its portfolio of business continuity solutions by combining fixed broadband wireless Super-T with Backup DSL service. This service provides business customers in California with a powerful alternative to standalone cable, DSL or T1 services, by including a backup connection to help ensure continuation of service in the event of a manmade or natural disaster. www.covadwireless.com
•Date: 11th March 2008• Region:US •Type: Briefing •Topic: Telecoms continuity
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BT launches ‘Voice Continuity’
A new family of business continuity services for UK voice networks.
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•Date: 5th February 2008• Region: UK •Type: Article •Topic: Telecoms continuity
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Cypress Communications wins telecom disaster recovery award
Receives Frost & Sullivan Product Innovation Award in the field of hosted VoIP solutions for telecom disaster recovery.
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•Date: 25th January 2008• Region:US •Type: Article •Topic: Telecoms continuity
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Spectra launches SHADE for telecoms continuity
Self-contained rapid deployment network infrastructure.
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•Date: 8th January 2008• Region: UK •Type: Article •Topic: Telecoms continuity
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SafeData announces telecom recovery services
SafeData, LLC, has launched new telecommunications recovery services.
The web-based SafeData Voice Recovery Service includes Instant Reroute of up to thousands of phone numbers in minutes or even seconds; Web Call Router to control re-routed calls through a simple web interface; an off-site emergency hotline; compliance assistance; printed telecom recovery plan; a semi-annual plan review and 24x7x365 support. Advanced package features include Find Me/Follow Me to locate employees by automatically dialing more than one of their numbers; Conferencing to establish emergency conference calls and Hunt for distributing calls among employees located anywhere to almost any type of phone. Additionally, the new offering provides a VoiceCast Emergency Notification System for broadcasting recorded messages.http://www.safedata.net
•Date: 28th Nov 2007• Region: US •Type: Briefing •Topic: Telecoms continuity
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Empirix announces availability of ‘Hammer On-Call’ and ‘VoiceWatch’ disaster recovery services
Empirix Inc. has launched its Hammer On-Call and VoiceWatch disaster recovery services. These offerings have been created to help enterprises ensure that interruptions in power, carrier circuits, and contact center infrastructure and applications failover gracefully and as planned, minimizing the impact on customers.
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•Date: 30th October 2007• Region: US •Type: Briefing •Topic: Telecoms continuity
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Avoiding the resilience trap
Urban Wimax believes that it has the solution to the problem of the ‘last mile’.
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•Date: 9th October 2007• Region: UK •Type: Article •Topic: Telecoms continuity
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Homeshoring will be the next big trend in the contact centre sector: BT
Business continuity managers need to be aware of this trend.
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•Date: 4th October 2007• Region: UK/World •Type: Article •Topic: Telecoms continuity
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Civil Contingencies Secretariat gives guidelines on Local Resilience Forum Telecommunications Sub-Groups
Date of first meeting of Telecommunications Sub-Groups should be determined by the end of October.
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•Date: 4th October 2007• Region: UK •Type: Article •Topic: Telecoms continuity
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Report on ‘Satellite Strategies for Disaster Recovery & Business Continuity’
Disaster-Resource.com has published a report with the above title. The guide is meant to assist business continuity managers by suggesting methods of incorporating cost-effective satellite communications into plans. Download PDF (Note: this is a very large document which may take a few minutes to load.)
•Date: 20th Sept 2007• Region: World •Type: Briefing •Topic: Telecoms continuity
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VPIsystems launches ‘OnePlan’
Disaster planning solution for core communications networks.
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•Date: 20th Sept 2007• Region: World •Type: Article •Topic: Telecoms continuity
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Rethinking telecommunications backup strategies
The true measure of a disaster is not the impact upon facilities; it is the impact upon customers…
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•Date: 12th July 2007• Region: US •Type: Article •Topic: Telecoms continuity
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Blackberry business continuity paper published
Designing and implementing an adequate Blackberry infrastructure is a significant challenge. Is your organization adequately prepared?
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•Date: 8th June 2007 • Region: US/World •Type: Article •Topic: Telecoms continuity
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Scientists discover method to better forecast damaging solar radiation storms
Radio ’screams’ from the Sun provide an early warning.
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•Date: 1st June 2007 • Region: US/World •Type: Article •Topic: Telecoms continuity
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GemaTech adds outbound secure voice recording to combined BCMLITE and SVRLITE product
Latest module is the ‘missing piece of the jigsaw’ as far as telecoms business continuity is concerned.
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•Date: 18th May 2007 • Region: UK •Type: Article •Topic: Telecoms continuity
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SingTel and Addvalue unveil satellite-based business continuity communications package
Singapore Telecommunications Limited and Addvalue Communications Pte Ltd have announced that they will jointly promote and market a cost effective, satellite-based business continuity communications package. Priced at US$99.90 per month, the portable package uses Broadband Global Area Network, which is a satellite solution that enables voice and broadband communications in regions without adequate communications infrastructure. “SingTel’s BGAN should be a critical component of any business continuity plan,” said Mr Titus Yong, Head of SingTel’s Satellite. “With this package, which includes links to corporate networks and end-to-end solutions offered by SingTel, corporations can set up a broadband mobile office easily and reliably in remote locations or in situations where normal communications infrastructure breaks down, for instance due to disasters, without a hefty upfront cost.” www.addvaluetech.com
•Date: 17th May 2007 • Region: SE Asia •Type: Briefing •Topic: Telecoms continuity
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BlackBerry’s crown slips
Widespread outage hits BlackBerry’s reputation for crisis communications resiliency.
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•Date: 19th April 2007 • Region: US/World •Type: Article •Topic: Crisis comms
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Enhancing the resilience of telecommunications
Advice issued by UK government.
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•Date: 1st March 2007 • Region: UK •Type: Article •Topic: Telecoms continuity
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Is a communications collapse possible in Europe?
The European Commission is seeking feedback on how best to safeguard electronic networks against disruption from attack or natural hazards.
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•Date: 19th January 2007 • Region: W.Europe/UK •Type: Article •Topic: Telecoms
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White Paper explores the value of satellite for continuity protection
End II End Communications has published a new industry briefing entitled ‘The Business Case for Business Continuity: Protecting Your Enterprise From the Costs of Wide Area Network Downtime’. The white paper explores the business drivers that must be considered when making critical path decisions about business continuity for the enterprise WAN, as well as continuity options, technology and actual costs of downtime in the enterprise. Read the paper.
•Date: 17th Jan 2007 • Region: World •Type: Briefing •Topic: Telecoms continuity
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Hong Kong authorities struggle to restore Internet connectivity
Undersea cables damaged in an earthquake on 26 December won’t be fully repaired until the end of January at the earliest.
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•Date: 3rd January 2007 • Region: SE Asia •Type: Article •Topic: Telecoms continuity
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New telecoms continuity solution for North American market
CallSureDR aimed at small and medium enterprises.
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•Date: 8th Dec 2006• Region: US •Type: Article •Topic: Telecoms continuity
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GemaTech launches BCMLITE Option II
Provides resilient re-routing of all incoming calls to individual geographic DDIs alongside the ability to provide secure recording of calls from within the telephone carrier’s network.
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•Date: 24th October 2006• Region: UK •Type: Article •Topic: Telecoms continuity
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Communicating in a crisis – which technologies can be relied on?
A white paper that looks at which commercially available communication systems really work effectively in a crisis.
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•Date: 22nd Sept 2006 • Region: Various • Type: Article •Topic: Telecoms continuity
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UK SMEs relying on mobile ‘phones for telecoms continuity
Reliance on mobiles is a flawed strategy that has been shown to fail time and time again during recent wide-area disasters.
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•Date: 6th September 2006• Region: UK •Type: Article •Topic: Telecoms continuity
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Hibernia Atlantic calls for greater awareness of the importance of submarine cables
A critical infrastructure which seems to be out-of-sight: out-of mind.
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•Date: 30th August 2006• Region: Various •Type: Article •Topic: BC general
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Quintum launches new VoIP switches and gateways that assure IP telephony network survivability
Provides a complete VoIP branch office solution assuring business continuity in the event of an IP network failure.
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•Date: 18th August 2006• Region: US/World •Type: Article •Topic: Telecoms continuiry
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Business continuity and disaster recovery in customer services
An aide-mémoire for when planning contact center / call centre continuity.
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•Date: 16th June 2006 • Region: US/World • Type: Article •Topic: Telecoms continuity
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Business continuity / wireless gateway solution for enterprises launched
Will help enterprises cost-effectively backup and recover their wireline network.
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•Date: 19th May 2006• Region: US • Type: Article •Topic: Telecoms continuity
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CapRock expands disaster recovery satellite services in preparation for 2006 Hurricane Season
Self-contained packages provide telephone and broadband Internet service for emergency response and business continuity.
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•Date: 17th May 2006• Region: US/World • Type: Article •Topic: Telecoms continuity
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VoIP: business continuity thoughts
Dr. Jim Kennedy highlights areas that should be considered when designing and operating VoIP telecoms systems.
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•Date: 12th May 2006 • Region: US/World • Type: Article •Topic: Telecoms continuity
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Crisis communications and disaster response
David Page provides an overview of best practices which will help companies continue to communicate through any incident.
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•Date: 5th May 2006 • Region: US/World • Type: Article •Topic: Crisis comms
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US businesses failing to include voice communications in business continuity plans
A survey by VoiceNation survey finds that just 2 percent have a voice continuity strategy in place.
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•Date: 4th May 2006• Region: US • Type: Article •Topic: Telecoms continuity
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Pandemic simulation exercise reveals potential strains on telecommunications infrastructures
Telecommuting may NOT be a viable contingency option according to an exercise conducted by the World Economic Forum and Booz Allen Hamilton in January: report published this week.
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•Date: 28th April 2006• Region: W.Europe/World • Type: Article •Topic: BC general
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You're on your own!
If there is a single compelling lesson to be gleaned from recent disasters, it is that “You’re on your own,” says Mike Bemis.
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•Date: 25th April 2006 • Region: US • Type: Article •Topic: Telecoms continuity
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Alternate communications during times of disaster
Dr. Jim Kennedy presents some alternatives to enable informed decisions to be made about backup communications.
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•Date: 13th April 2006 • Region: US/World • Type: Article •Topic: Telecoms continuity
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Pulling the plug on telecoms business continuity
Feeling confident that your business continuity plan covers everything? Then pull the plug on your telephone system and see what happens, says Graham Chick, chief executive, GemaTech.
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•Date: 13th April 2006 • Region: UK/World • Type: Article •Topic: Telecoms continuity
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Research collaboration to investigate VoIP vulnerabilities
New research aims to ‘plug holes in Voice over Internet Protocol’ before they happen.
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•Date: 6th April 2006• Region: N.America • Type: Article •Topic: Telecoms continuity
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Corporate mobility becoming mission critical
Business continuity managers need to consider how trends in mobile computing and communications will change corporate BC requirements.
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•Date: 6th April 2006• Region: World • Type: Article •Topic: Telecoms continuity
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Keeping the VoIP house in order
The emergence of Voice over IP as an affordable alternative to traditional telephony has ushered in a new wave of network security considerations. Jonathan Zar outlines the key issues.
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•Date: 17th March 2006 • Region: World • Type: Article •Topic: ITC / Telecoms cont.
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WCC introduces new portable, self-sustaining emergency satellite communications kit
World Communication Center (WCC), a provider of global satellite voice and data communications, has announced the availability of the custom-manufactured ‘Hot Shot Kit’ (HSK). Based on the completely global Iridium satellite technology, emergency management teams can communicate even with the absence of landlines and cell towers. The portable kit provides all the telephone, e-mail and Internet accessibility needed for a team of up to 32 to communicate between each other and back to base. With all equipment safely contained in a sealed, rugged safety waterproof case, WCC's HSK is aimed at the business continuity market, amongst others. www.wcclp.com
•Date: 14th March 2006• Region: World • Type: Briefing •Topic: Telecoms continuity
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BT offers telecoms continuity assistance to Cable&Wireless business customers
BT has set up a free helpline for thousands of business customers who have been told by Cable&Wireless that they have 90 days in which to find a new telecoms supplier.
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•Date: 9th March 2006• Region: UK • Type: Article •Topic: Telecoms continuity
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Sunspots will be an increasing threat to communications and power supplies
The next sunspot cycle will be 30 to 50 percent stronger than the last one, says the National Center for Atmospheric Research.
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•Date: 7th March 2006• Region: US/World • Type: Article •Topic: BC general
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Globalstar launches emergency satellite rate
New low cost rate plan targets government, business and private consumers who are looking for emergency preparedness and business continuity solutions.
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•Date: 3rd March 2006• Region: US • Type: Article •Topic: Telecoms continuity
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RIM develops workaround contingency plan for BlackBerry customers
Research In Motion (RIM) has provided an update in the patent litigation between RIM and NTP, Inc. RIM has developed and tested software workaround designs for all BlackBerry handsets operating on converged voice/data networks in the United States.
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•Date: 10th Feb 2006• Region: US • Type: Article •Topic: Telecoms continuity
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Partnership initiative launched by IAEM and GVF
The two organizations are to coordinate dialog between emergency managers and the satellite industry and to promote training, and certifications.
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•Date: 7th Feb 2006• Region: US/World • Type: Article •Topic: Telecoms continuity
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Emerging threats 2006: VoIP
Voice over Internet Protocol is both a threat and an opportunity as far as business continuity is concerned.
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•Date: 3rd Feb 2006 • Region: World • Type: Article •Topic: Telecoms continuity
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GeoWireless launches US tour showcasing disaster recovery capabilities
GeoWireless was one of the companies involved in reestablishing communications after the hurricane Katrina cut off capabilities along the Gulf shore. Now, GeoWireless is showcasing the same disaster recovery abilities and its mobile command and control center in 40 US cities.
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•Date: 1st Feb 2006• Region: US • Type: Article •Topic: Telecoms continuity
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BT publishes business continuity management information
BT has made details of its business continuity management processes publicly available. The overview, which is presented on the BT Group website, aims to reassure the company’s customers about its BC capabilities. BT states that it “has adopted a holistic approach to implementing BCM, with an emphasis on people and processes to complement the existing technology focused arrangements.” http://www.btplc.com/Thegroup/Businesscontinuity/index.htm
•Date: 27th Jan 2006• Region: UK • Type: Article •Topic: Telecoms continuity
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New 3Com product offers resilient enterprise IP communications
Offers centrally-managed, business continuity applications to ensure that phone service, messaging and system management continue to be available at remote sites in the event of wide area network failure.
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•Date: 24th Jan 2006• Region: US/World • Type: Article •Topic: Telecoms continuity
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Patent granted for telecoms continuity product
Automatically detects interruptions and redirects incoming calls to assure that customers stay connected.
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•Date: 18th Jan 2006• Region: US • Type: Article •Topic: Telecoms continuity
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2005 TELECOMS CONTINUITY NEWS
2004 TELECOMS CONTINUITY NEWS
2003 TELECOMS CONTINUITY NEWS