1. About your organisation

How large is your organisation?
Large (500+ staff) Medium (100 - 499 staff) Small (1 - 99 staff) Select here

How distributed is your company?
Multinational - 50 or more locations Multinational - less than 50 locations National - 10 or more locations National - 2 to 10 locations Single site Select here

What is your main industry sector?
Aerospace & defence Automotive & transport equipment Banking Chemicals Computer hardware Computer software & services Consumer product manufacture Construction Energy Financial services Food, drink & tobacco production Health products & services Insurance Leisure Manufacturing Media Mining Public sector Real estate Retailing Telecommunications Transport and logistics Utilities Other Select here

Where is your head office located:

2. About you

What is your job title:

3. Does your company have a business continuity plan?

Yes No
If no, please go to the end of the survey and click 'Send survey'

4. On July 7th 2005 did your company have a business continuity plan?

Yes No
If no, please go to question 6

5) On July 7th 2005 did you need to use your business continuity plan?

Yes No

If yes, can you give brief details?
Type here:

If yes, how pleased were you with the effectiveness of your business continuity plan?
Very pleased: everything went according to plan
Somewhat pleased: most areas went according to plan
Somewhat dissatisfied: most areas did not go according to plan
Very dissatisfied: nothing went according to plan

If you used a third-party business continuity services company did you:
Invoke them
Place them on standby

How pleased were you with the response of your third-party business continuity services company?
Very pleased
Somewhat pleased
Somewhat dissatisfied
Very dissatisfied

Can you briefly describe your reasons for the answer above?
Type here:

Did you find out any unexpected shortfalls or complications in respect of your contract cover?
Yes No

Can you briefly describe your reasons for the answer above?
Type here:

6) If your primary facility is based in London, does your current business continuity plan provide for:
Failover to a recovery centre in central London only
Failover to a recovery centre outside of London only
Failover to a recovery centre in and out of London as appropriate
None of the above
Primary facility is not located in London

7) Did you review your business continuity plan as a result of July 7th?
Yes No

If yes, did you identify changes that should be made to the plan?
Yes No

If yes, can you give brief details?
Type here:

If yes, have you implemented these changes the plan?
Yes No

If no, what caused you not to make these changes?
Type here:

8) In the Resilience Benchmarking Project Discussion Paper (December 2005) the FSA said that there is a lack of transparency over information on syndicated work area recovery and that this is ‘causing confusion and conjecture about how arrangements might be affected by multiple invocations.’ If you use a third-party business continuity services company for work area recovery services do you know what the maximum syndication ratio is for the services you have contracted?
Yes No Don't use third-party business continuity services

If yes, what is the current ratio:

If no, is this because:
You don't think it is an important issue
You think it is important but have not yet asked your supplier about it
You think it is important but your supplier cannot / will not give you the information
Other
If other please give details:
Type here:

In the same report the FSA also said that companies could gain more control over this issue by seeking an annual risk statement from their work area recovery supplier setting out how their risk profile might have changed since the previous year, including whether syndication ratios for the seats they have bought have increased or fallen.

Will you be asking your work area recovery supplier for a risk statement?
Yes, I have asked for this and have received a risk statement
Yes, I will be doing this within the next twelve months
No, I will not be doing this.

If no, could you explain your reason for this response?
Type here:

Do you have any additional comments to make on the issue of syndication?
Type here:

9) In the Resilience Benchmarking Project Discussion Paper the FSA also discussed the issue of concentration of critical sites (i.e. primary and recovery sites) within the same geographic area.

Is concentration risk something you have considered?
Yes No

Do you have a formal policy in this area?
Yes No

If Yes, could you provide details?
Type here:

If you make use of third party work area recovery facilities, how far from your primary site is your recovery facility?

With regards to your last answer which of the following apply:
I am happy that my primary and recovery site are far enough apart to avoid concentration risk
My primary and recovery sites are too close and this is an issue that will be addressed in the future
My primary and recovery sites are too close but concentration risk is not an issue as my work area recovery supplier has a contingency plan should both sites be impacted by the same incident

If the latter, please give details of what the contingency plan is:
Type here: