Business continuity software survey
This survey aims to discover how and in what ways business continuity managers are using software to aid in plan writing, development and management. It also aims to discover what users think of the software they have purchased and therefore help inform the decisions of future purchasers.
It would be much appreciated if you could take a few minutes to answer the questions below. The results will be freely published for the benefit of the whole business continuity industry.
1) Do you use software to help you: a) Write and develop business continuity plans? Yes No b) Manage and update business continuity plans? Yes No c) Manage and co-ordinate your crisis management response? Yes No d) Train personnel? Yes No e) Evaluate the adequacy of existing capabilities? Yes No
2) If you answered yes to any of the above, please answer the following questions. If you answered no, click here
What business continuity software package do you use?
Do you have a maintenance agreement in place?
Which version of the software are you using?
Did you evaluate other software products before choosing the above software? Yes No
If yes, which software did you evaluate?
Why did you decide to choose the software that you did?
What aspects of business continuity planning does your software provide help with? Please check the appropriate areas below. Project management Risk assessment Business impact analysis Dependency modeling Strategy selection Crisis team development Call lists Automated crisis communications Crisis management Linking to standard databases (ORACLE, or SQL Server for example) Testing and exercising Training Gap analysis Online access Other If 'other' please state here:
On a scale of 1 to 10 (with 1 being totally unsatisfied and 10 being completely satisfied) please rank your general satisfaction with the software: 1 2 3 4 5 6 7 8 9 10 Select here
On a scale of 1 to 10 (with 1 being totally unsatisfied and 10 being completely satisfied) please rank your general satisfaction with the value for money that the software offers: 1 2 3 4 5 6 7 8 9 10 Select here
How stable have you found the software to be? Crashes often Crashes occasionally Never crashes Select here
On a scale of 1 to 10 (with 1 being totally unsatisfied and 10 being completely satisfied) please rank your general satisfaction with the customer care and support received from the software supplier: 1 2 3 4 5 6 7 8 9 10 Select here
What would you like your software to do that it doesn't?
Have you any other general comments that you wish to make about the software?
3) If you answered no to question one, are you considering the use of business continuity software in the future? Yes No
4) When buying your next/first business continuity planning tool, which of the following attributes did/ would you deem important? Please check the appropriate areas: Ability to import/link existing information (people, resources, etc) into software tool Ability to export/link data from planning tool to external databases/products Produce electronic plans in universal format such as PDF Easy to use intuitive screens and a definable coaching module to take the user through the software Customisable/tailored to reflect own organisational structure and standards Dynamically builds enterprise relationships and dependencies as data is entered by plan owners Centralised database so that information is only entered by plan owners Web product for ease of access Robust security module - delivers ability to restrict access to data (personal and business) by individual or group Auditable - full audit-trail available for review/reporting Management and administration reporting capabilities Other. Please state below:
5) What is the main industry sector in which your company operates?
6) Where is your company's head office located?
7) Approximately how many employees does your company have?
If you would like a full copy of the results of this survey, enter your e-mail address here:
