WELCOME TO THE CONTINUITY CENTRAL ARCHIVE SITE

Please note that this is a page from a previous version of Continuity Central and is no longer being updated.

To see the latest business continuity news, jobs and information click here.

Business continuity information

Crisis Management Survey 2014 results

Steelhenge Consulting has published the results of its Crisis Management Survey 2014: ‘Preparing for Crisis, Safeguarding Your Future’.

The aim of the Crisis Management Survey was to build a better picture of how organizations are preparing themselves to manage crises effectively in order to protect their reputation and performance. It asked the 375 participants from organizations around the world, what they are doing to prepare to manage crises, the challenges they face in creating a crisis management capability and to assess their overall level of crisis preparedness.

Over half rated themselves as less than very well prepared, with 13 percent responding that they were either not well prepared or not prepared at all.

The crisis communications function was shown to be lagging behind when it comes to crisis preparedness; while 84 percent of organizations surveyed had a documented crisis management plan, over a quarter of respondents recorded that they do not have a documented plan for how they will communicate in a crisis and 41 percent responded that they do not have guidance on handling social media in a crisis.

Other key themes from the survey results include:

Embedding: less than half of the respondents had a programme of regular reviews, training and exercising that would help embed crisis management within an organization and create a genuinely sustainable crisis management capability.

Engagement: in the face of high profile crises befalling major organizations year after year, 29 percent of organizations taking part in the survey still waited for the brutal experience of a crisis before creating a plan. Crisis preparedness is still a work in progress, particularly with regard to crisis communications planning.

Ownership: ownership of crisis management at the strategic level amongst the survey population lay predominantly with the chief executive. However, responsibility for day-to-day management of the crisis management capability was spread widely across a broad range of functional roles.

For the full results of the Crisis Management Survey, please click here (PDF).

•Date: 26th November 2014 • UK/World •Type: Article • Topic: Crisis management & communications


Business Continuity Newsletter Sign up for Continuity Briefing, our weekly roundup of business continuity news. For news as it happens, subscribe to Continuity Central on Twitter.
   

How to advertise How to advertise on Continuity Central.

To submit news stories to Continuity Central, e-mail the editor.

Want an RSS newsfeed for your website? Click here