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New EU guidelines aim to help businesses manage the availability of cloud services through SLAs

Guidelines to help business users get the most out of cloud computing services have been presented to the European Commission.

The ‘Cloud Service Level Agreement Standardisation Guidelines’ have been developed by a Cloud Select Industry Group as part of the Commission’s European Cloud Strategy to increase trust in these services.

The guidelines are a first step towards standardized building blocks for service level agreements (SLAs) terminology and metrics and will help professional cloud users ensure essential elements are included in plain language in contracts they make with cloud providers.

Relevant items include:

  • The availability and reliability of the cloud service;
  • The quality of support services they will receive from their cloud provider;
  • Security levels;
  • How to better manage data kept in the cloud.

The SLA guidelines will also feed into ISO's effort to establish international standards on SLAs for cloud computing.

Obtain the Cloud Service Level Agreement Standardisation Guidelines.

•Date: 27th June 2014 • Europe/UK •Type: Article • Topic: Cloud computing

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