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Gartner publishes Magic Quadrant for US Emergency/Mass Notification Services

Gartner has issued a new Magic Quadrant document which focuses on enterprise-level US Emergency/Mass Notification Services offerings, and ranks 11 of the most competitive vendors.

The authors believe that ‘major improvements have been made in the overall US Emergency/Mass Notification Services marketplace since the 2012 version of this Magic Quadrant’. These include:

  • Data center geographic distribution as well as backup/recovery/failover procedures have improved greatly for many vendors.
  • Mobile device app support has exploded, with administrator and recipient apps being available for at least iPhone, Windows and Android devices. BlackBerry support is limited to five vendors.
  • SLA and customer-service-level support documentation has improved, especially regarding message transmission volume guarantees by time, customer service support levels, problem escalation procedures and application upgrade procedures.
  • There is a growing focus on enhancing crisis/incident management capabilities by offering real-time situational awareness and intelligence gathering.
  • An expansion of alerting into the operational technology (OT) realm is being seen.

Five companies were positioned in the Leaders quadrant by the authors. These are: AtHoc, Everbridge, MIR3, Send Word Now, and XMatters.

The full report can be obtained free of charge after registration on the Everbridge website: http://go.everbridge.com/GartnerMQ2014-web.html or on the MIR3 website: www.mir3.com/MQ-2014

Press releases

The press releases below were issued by vendors following the publication of the report. They are published verbatim:

MIR3 Recognized as a Leader in the 2014 Magic Quadrant for US Emergency/Mass Notification Services Market

MIR3, Inc., the innovator of real-time Intelligent Notification (IN®) and response technology, today announced it has been positioned by Gartner, Inc. in the “Leaders” quadrant of the “Magic Quadrant for U.S. Emergency/Mass Notification Services” (EMNS). The quadrant is based on an assessment of a company’s ability to execute and completeness of vision.

“We feel this recognition by the respected analysts at Gartner, Inc. is validation of the many years spent developing, adapting and perfecting Intelligent Notification with our enterprise customers,” said Amir Moussavian, president and CEO of MIR3. “Intelligent Notification is known for its reliability, redundancy and rich feature set. We are committed to our clients, and to safeguard their data we have eight geographically dispersed, ISO 27001-certified data centers. Our products have been tested, benchmarked and validated more than any other mass notification vendor, which is why we believe we are positioned in the Leaders quadrant.”

According to the report, “This Magic Quadrant focuses on enterprise-level offerings, and ranks 11 of the most competitive vendors in the U.S. Leaders have products that work well for Gartner clients in midsize and large deployments. They excel in the combination of market understanding, product features and functions, and overall viability as a firm. Their EMNS products are well-known to clients, and are frequently found on RFP shortlists, have presence at tradeshows, publish market-related white papers and conduct webinars.”

Gartner states: “The interest in, and need for, EMNS continue to grow among governments, public and private enterprises (regulated or not), educational institutions, and operators of critical infrastructures.1” We believe it is because crisis communications is becoming a best practice and a requirement for some industries.

The Intelligent Notification platform keeps lines of communication open for by making it easy to send a notification to any number of people at once, allowing for immediate, individual response with an automatic audit trail. It is invaluable for providing up-to-the minute notifications about weather threats, natural disasters and even product recalls, helping to protect resources and save lives. MIR3 customers span a variety of verticals and are comprised of many Fortune 100 and Fortune Global 100 organizations.

Everbridge Positioned as a Leader in Gartner’s 2014 Magic Quadrant for U.S. Emergency/Mass Notification Services

Everbridge, the only provider of end-to-end unified critical communication solutions, has been positioned as a leader in Gartner Inc.’s latest Magic Quadrant for U.S. Emergency/Mass Notification Services. The company was recognized for its completeness of vision and ability to execute.

“We believe Everbridge’s placement in the Leaders quadrant by Gartner confirms our ability to provide customers with the most comprehensive, innovative and global solutions for critical communications,” said Jaime Ellertson, Chairman & CEO of Everbridge. “Our Unified Critical Communication Suite is the only solution that integrates interactive visibility, GIS targeting, advanced mobility, two-way communication and global message delivery in an intuitive, streamlined environment. We remain committed to maintaining this leadership position and delivering a solution that helps organizations of all sizes to communicate effectively during disruptive events.”

Everbridge serves customers across diverse industries, including corporations, state and local government, healthcare, financial services and higher education. The company’s vision and thought leadership in emergency notification and critical communications is supported by the company’s explosive growth in 2013. From January to December of 2013, Everbridge added 480 new customers and achieved sales growth of 30% year-over-year, enabling clients to connect with over 50 million people around the world.

xMatters Named a Leader in 2014 Gartner Magic Quadrant for U.S. Emergency/Mass Notification Services

xMatters, inc., a global leader in enabling business processes with communications, today announced it has been positioned by Gartner, Inc. in the “Leaders” quadrant of the 2014 “U.S. Emergency/Mass Notification Services” report.[1] Recognizing vendors focused on the activation and management of crisis communications and notifications, this report assesses a vendor’s completeness of vision and the ability to execute that vision. This is the first time xMatters has been included in this prestigious evaluation with its debut in the leaders quadrant.

The Magic Quadrant for U.S. Emergency/Mass Notification Services (EMNS), available for purchase, categorized the top 11 vendors in this space on a range of criteria, including product road map, industry support, end-user interface usability, endpoint support, mobile device application support, message management, trusted date/time source, data center operations, pricing model and customer reference feedback.

“We’re pleased to be making our debut on Gartner’s Magic Quadrant as a leader. We believe this position validates our proven track record and vision for the emergency and mass notification market,” said Troy McAlpin, CEO of xMatters. “With the rise of mobile devices and overall communication channels, the possibility for instantaneous, targeted communications becomes both possible and expected; that’s what we’re enabling at xMatters. Our product team is constantly rolling out new and exciting features and we look forward to continuing to offer the market a leading notification solution with efficient enterprise-grade scaling and delivery during time-sensitive events.”

According to Gartner, “The first few hours after a business disruption are the most critical for an organization. Its response can greatly affect the event’s scope and impact. A crisis/incident management plan can contain and prevent further damage, and guide the decision of ‘if and when’ recovery plans should be invoked.”[2]

The EMNS report includes an overview of the different types of critical incidents, which range “from localized events, such as a shooter on a campus, or a fire or power outage, to regional and catastrophic disasters, such as earthquakes (as in Chile, Haiti and Japan), hurricanes/tsunamis (as in the New York City metropolitan area, Indonesia and Japan) and terrorist attacks.”

“We see this recognition by Gartner stressing the continued fusion of informational technology and business continuity management to solve the ever-complex communication problems businesses face today,” said Randi Barshack, CMO of xMatters.

SEND WORD NOW® RECOGNIZED AS ‘LEADER’ IN GARTNER’S 2014 MAGIC QUADRANT FOR U.S. EMERGENCY/MASS NOTIFICATION SERVICES

Send Word Now, leading worldwide provider of enterprise-class critical communications, has again been named as a ‘Leader’ in Gartner Inc.’s Magic Quadrant for U.S. Emergency/Mass Notification Services (EMNS).
‘Leaders,’ as defined by Gartner, “have products that work well for Gartner clients in midsize and large deployments. They excel in the combination of market understanding, product features and functions, and overall viability as a firm. Their EMNS products are well-known to clients, and are frequently found on RFP shortlists.”

Send Word Now, recently recognized by DRI International as “Notification System of the Year,” is used by more than 1,700 public and private sector organizations globally. The award-winning Alerting Service is capable of transmitting tens of thousands of voice and text messages in minutes, all while gathering the feedback needed for rapid and sound decision making.
“We are pleased that Gartner has once again recognized Send Word Now’s ongoing leadership position in the emergency notification market,” said Tony Schmitz, President and CEO, for Send Word Now. “Send Word Now’s commitment to innovation, security, ease of use and reliability is unparalleled.”  Schmitz continued, “We work every day to earn the trust of our customers, and we are grateful to the unmatched and growing number of clients who choose us as their critical communication solution partner.”

•Date: 8th April 2014 • US •Type: Article • Topic: BC markets & companies

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