PHH wins Top Technology Managers Forum award for Best Practices in Business Continuity Planning

PHH Arval, a world leader in vehicle management services, was named first-place winner for Best Practices in Business Continuity Planning by Technology Managers Forum, a professional association for high-ranking information technology managers headquartered in New York City. PHH's recognition was part of the Technology Managers Forum's eighth annual Best Practice Awards, co-sponsored by the US industry technology publication eWEEK.

PHH's business continuity plan focuses on ensuring customer service continuity and business survivability during any type of business interruption - from phone outages to the most extreme emergencies. This is particularly critical for PHH's 7 x 24 Customer Contact Centers and Internet-based information management systems. The plan is designed to minimise any impact on the fleet vehicle drivers or fleet managers that rely on PHH for service, as well as the automotive suppliers that service fleet vehicles. The plan includes actions and procedures to recover and restore critical and essential business processes, functions, and work groups.

In fact, in the past year, PHH's headquarters building in Hunt Valley, Maryland, has experienced a major blizzard, several power outages, and a major hurricane - with no impact on customer service, thanks to implementation of the business continuity plan.

Tim Talbot, senior vice president and CIO, said, "We are known in the fleet management industry for our customer service excellence. Our ability to keep operating under any circumstances is a key factor in enabling us to live up to our brand. Our disaster recovery program is the result of several years of enterprise-wide planning, investment and testing, and our business recovery teams are dedicated to ensuring continuous service to all mission critical areas of the business."

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•Date: 17th October 2003 •Region: N.America •Type: Article •Topic: BC general
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