Bank of New York using speech recognition in business continuity strategy

Phonetic Systems, a provider of real-time speech recognition solutions for business applications, has announced that the Bank of New York has deployed the ‘Phonetic Business Continuity Coordinator’ as part of its business continuity strategy.

The fully redundant system provides the bank with the ability to maintain operator services and support voice automated directory updates, call completion, employee location management, and group messaging for all incoming and intra-enterprise telephone calls during any emergency that threatens connectivity.

The Phonetic Business Continuity Coordinator is built on Phonetic Systems' Voice Search Engine (VSE), which has the ability to search on large amounts of highly dynamic data without the need for speech tuning.

Another important feature of the Phonetic Business Continuity Coordinator is a voice automated application that allows employees to securely change their contact information via the telephone. It instantly updates the directory and notifies the necessary parties within the corporation to let them know of the change. This is particularly important when you have mobile employees whose locations can vary day to day or during an emergency when a person’s location may suddenly change.

"Phonetic Systems has provided us with a first class integrated product that enhances our continuation of business strategy" said Jeff Kuhn, senior vice president of Business Continuity Planning at Bank of New York. "Having a highly reliable and easy to use system is critical for keeping bank employees and customers connected and allow our telecom team to focus on more important tasks during emergency situations."

www.phoneticsystems.com

•Date: 8th October 2003 •Region: N.America •Type: Article •Topic: Telecoms cont.
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