Royal Bank of Scotland Group suffers major business continuity failure
British based banks belonging to the Royal Bank of Scotland Group have experienced a major business continuity failure, with customers being unable to access bank accounts for more than 24 hours. NatWest customers have been the most affected, with some RBS and Ulster Bank customers also impacted.
The systems failure was the result of a problem with a software application. This has now been resolved but a huge backlog of information that requires processing means that customers are still unable to make transactions.
NatWest issued the following crisis management statement:
“Important Information for our customers - message timed at 10.30 on 22 June 2012
“We are continuing to experience technical issues with our systems, which is impacting a large number of our customers. As a result, money credited to accounts overnight may not be appearing on balances today.
“This problem is strictly of a technical nature and we are working hard to fix it as soon as possible. We will ensure that no customers will be permanently out of pocket as a result.
“Staff in our branches and at our call centres are ready and available to answer any questions. Staff in branches will also be able to assist impacted customers who need access to cash.
“We apologise to our customers for this unacceptable inconvenience. We will continue to provide regular updates throughout the day.”
•Date: 22nd June 2012 • UK •Type: Article • Topic: BC general