|
 Microsoft Services has announced the availability of an enhanced Premier Mission Critical add-on aimed at helping customers tackle the support requirements of their most demanding solutions. An add-on to Premier Support, Premier Mission Critical provides a service and support program, with services spanning from solution validation and architectural reviews to proactive services and problem resolution resources.
An integral part of Microsoft Services' mission-critical strategy, Premier Mission Critical helps enable customers to do the following:
- Manage risk and optimize support through solution validation and architectural reviews;
- Attain and maintain continuity by working closely with a Microsoft Solution Engineer who facilitates and orchestrates proactive services, remediation, problem resolution and knowledge transfer;
- Utilize the fastest response times available from Microsoft to get their business back up and running as quickly as possible if an incident occurs.
Premier Mission Critical is designed to ensure that companies have an optimal architecture up front and to provide expedited recovery of critical applications if an issue does arise. A designated team of engineers is assigned to validate each customer's system design and become familiar with the unique configuration and deployment environment. Onsite engineering support also will work closely with the customer's IT department.
Pricing for Premier Mission Critical will be dependent on the level of engagement with Microsoft and the specific requirements of each customer.
Customers wanting more information should contact their Microsoft account representatives.
•Date: 18th August 2010 • Region: World •Type: Article •Topic: IT continuity
Rate this article or make a comment - click here
|
