Code of Conduct seeks to address IT maintenance related-downtime

According to Gartner, IT maintenance, with its cost, difficulty and expenses, remains one of the most urgent and critical issues for enterprises worldwide, so the organization’s Global IT Council for IT Maintenance has created a Code of Conduct that addresses IT maintenance consumers' most serious concerns.

The Gartner Global IT Council for IT Maintenance consists of CIOs and senior IT leaders of large enterprises, as well as Gartner analysts, who work together to create actionable real-world recommendations and drive fundamental changes in the way the IT industry works.

"Enterprises need timely, reliable, cost-effective IT maintenance, but they just aren't getting it," said David Cappuccio, vice president and chief of research, Gartner. "On the one hand, hardware and software maintenance represents the single largest IT expense for many enterprises, but it's also a huge source of revenue for IT vendors. This fundamental conflict presents many problems for IT consumers."

The Council's Code of Conduct codifies some of the highest-priority rights and responsibilities of vendors and IT organizations, to spark a discussion about how maintenance services can be applied efficiently and cost-effectively, without damaging mission critical business processes. This discussion among IT organizations, vendors and Gartner analysts should improve everyone's understanding of maintenance issues, raise awareness of established and emerging issues, and define best practices and expected consumption and execution models.

The Council's Code of Conduct incorporates seven rights of IT maintenance consumers that it believes will help providers and consumers work more productively together.

Mr. Cappucio will host a free Gartner webinar on “Cost Effective IT Maintenance Strategy Tips From the Gartner Global IT Council” on Wednesday, August 4, 2010 at 10:00 AM - 11:00 AM ET. To register and attend the webinar, visit https://www1.gotomeeting.com/register/435335601

•Date: 20th July 2010 • Region: World •Type: Article •Topic: IT continuity
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