Remedy IT Service Management Suite to be available via SaaS

The popularity of the Software-as-a-Service (SaaS) delivery model has never been higher among enterprise IT organizations. The attractiveness is buoyed in large part by a flexible and cost-effective delivery model and the ability to quickly roll out new features, solutions and best practices without the need for additional capital investment or incremental IT staff.

Now, BMC Software has announced it is making its Remedy IT Service Management (ITSM) Suite available to customers via SaaS.

The BMC Remedy ITSM Suite On Demand solution is based on BMC’s service management suite that natively integrates ITIL processes with service desk, incident, problem, change, release, asset, service request and service level management. This enables IT operations to quickly resolve business-critical incidents, reduce risk and enforce service level agreements without any on-premise infrastructure or support requirements.

As with BMC’s on-premise Remedy ITSM Suite, the on-demand solution natively integrates with the BMC Atrium Configuration Management Database (CMDB) – which gives customers a single view into how technology components support critical business services – in addition to the rest of the Business Service Management platform.

BMC Remedy ITSM Suite On Demand will be available in the second quarter of 2010. For information, visit www.bmc.com/ondemand

•Date: 21st Jan 2010 • Region: World •Type: Article •Topic: IT continuity
Rate this article or make a comment - click here