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A compilation of the publicly released
information on the invocations handled by business continuity companies
during last week's North American power outages.
The following are based on statements issued
by the companies themselves. To add your company’s information
to this page e-mail the
editor.
Agility Recovery Solutions
Agility Recovery Solutions was put on alert by several customers
and vendor partners in Toronto and the United States. As a precautionary
measure, Agility began the staging of inventory, including workstations,
PC's, Intel and Unix servers, generator power, and satellite equipment
for shipment to those companies that were poised to invoke their
business continuity plans. The Agility team was in communication
with GSI, its satellite provider, and quickly confirmed that teleport
and satellite operations were fully operational. By
the weekend, all client alerts were backed down on as power was
restored to the affected areas.
Kroll Ontrack
Kroll Ontrack Inc., provider of Ontrack Data Recovery products and
services, saw a 39 percent increase in call volume at its US data
recovery call centres.
MessageOne
22 MessageOne customers activated MessageOne’s EMS (Emergency
Messaging System) as a direct result of the power outage. By August
18th nearly all of the affected customers had been able to restore
primary messaging capability at their respective organisations –
and all had reported that they had successfully merged EMS message
traffic back into their corporate e-mail systems.
The first EMS customer activation was received
shortly after 4:00 p.m. EDT August 14th from a client headquartered
in Cleveland, Ohio. The second activation was made just moments
later from the Northern New Jersey headquarters of a 4,000 seat
enterprise client. All activation orders were completed within 60
seconds and without incident – ensuring that e-mail continuity
and operations were never lost and that communication between affected
firms and their employees, customers, partners, vendors and the
outside world was always available.
SchlumbergerSema
Schlumberger DeXa.Ensure Business Continuity Services supported
clients affected directly in the New York / New Jersey area and
helped others in the UK avoid indirect interruptions. Altogether
12 North American customers invoked DeXa.Ensure and several financial
services clients in the UK.
Two DeXa.Ensure recovery centres on the east
coast of the United States supported affected organisations. Power
for each centre was sustained by both industrial uninterruptible
power supply (UPS) systems and power generators with several days
of fuel on hand. Over 700 staff from affected customers successfully
operated their business from the two sites.
SunGard Availability Services
SunGard Availability Services provided recovery services for more
than 2,000 people from 62 customers, including many large financial
services institutions. More than 100 additional customers placed
SunGard on alert. This is the largest number of declarations supported
by SunGard at one time, apart from following 9/11.
Eight of SunGard's 38 North American facilities
were utilised, including several centres in the New York metropolitan
area as well as facilities in Philadelphia, Toronto and Chicago.
•Date:
21st August 2003 • Region: N.America •Type:
Article •Topic: BC
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