|
Global Crossing has launched new services that
aim to assist enterprises in the creation of an ongoing business
continuity strategy designed to achieve service diversity and redundancy,
backup and restoration of customers' access to key critical voice
and data applications.
"This programme is ideal for enterprises
that want to take a holistic, proactive approach to ensuring business
continuity," said Anthony Christie, Global Crossing's senior
vice president for offer and product management. "Using our
innovative voice and data solutions, we help customers assess vulnerabilities
and risks and implement appropriate countermeasures."
The business continuity programme leverages
Global Crossing's expertise in designing integrated global network-based
voice and data solutions built on a fully redundant, self-healing
global network infrastructure. "Having constructed and maintained
the world's first global IP-based fibre-optic network, Global Crossing
is uniquely positioned to provide enterprises with leading end-to-end
business continuity solutions," Christie added.
Global Crossing's business continuity solutions
are supported by a global service delivery model, which includes
dedicated 24/7 customer service from network operations centres
(NOCs), call centres worldwide, streamlined ordering and service
provisioning, and managed service capabilities that provide network
monitoring and management backed by global service level agreements
(SLAs).
The Global Crossing business continuity programme
consists of the following voice and data services:
* Service diversity and redundancy
tools
Diversity and Customer Specified Routing (DACSR)
DACSR is a private line service that allows customers to deploy
redundant connectivity or specify alternative routing paths on circuit
connections globally. It is ideal for customers whose business needs
require continuous circuit connectivity, especially in environments
threatened by outage risks from natural disasters or other disturbances,
or to provide redundant routing that further ensures uninterrupted
mission-critical data flow. With the option to specify routing paths,
customers can avoid outage risks in a particular geographic area.
Service Management System (SMS) Emergency
ReRoute
SMS Emergency ReRoute is an easy-to-use, powerful feature that allows
the customer to create customised specifications when preparing
for a crisis and take appropriate action. The customer can choose
from nine plans to re-route toll-free voice traffic between two
or more carriers in real time. Re-routing is performed with a toll-free
call and touchtone phone using a simple command menu. The service
is ideal for large enterprises using toll-free service for mission
critical applications and redundancy, disaster recovery, and diversity
requirements. Customers can create a contingency plan based on multiple
disaster scenarios by simply dialling a toll-free number from any
touch-tone phone. When combined with other toll-free features, such
as enhanced routing, the service provides enterprises with the ability
to optimise and balance toll-free voice traffic between call centres
or carriers as a key component of contingency planning.
* Backup and service restoration tools
Disaster Recovery Service for Trader Voice
Trader Voice is a private line voice service that provides reliable,
desk-to-desk ‘ring-down’ connections between financial
trading companies. A ring-down is a private line-based phone link
between two traders requiring a constant, open phone connection.
Global Crossing recently introduced a disaster recovery service
for trader voice, which is designed to define one or multiple site
recovery plans and to meet business critical uptime requirements
of the financial trading industry. It enables customers to rapidly
restore their trading lines to a pre- determined back-up location
should an outage at a primary trading location occur. Service recovery
time is fast, reliable, and backed by a four-hour maximum SLA, with
typical recovery times expected to be two hours or less.
IP VPN Service
Global Crossing's IP VPN Service can be deployed to provide global
enterprises with the technology redundancy and security of a fully
provisioned, alternate network with high flexibility as a reliable,
secure backup to primary wide area network (WAN) connections. With
no committed bandwidth costs, customers only pay for the bandwidth
used. No unique customer premise equipment (CPE) or additional staffing
resources are required, making this an ideal backup alternative.
* Mobility tools
If workers who telecommute or travel cannot access their network,
enterprises can suffer significant delays in their business. Using
Global Crossing's mobility tools, enterprise customers gain access
to secure, remotely accessible tools, particularly in times when
travel plans are interrupted. Global Crossing's Remote Access Service
(RAS) as well as its complete suite of audio, video and Web-based
conferencing services help mobile and remote workers stay connected.
Global Crossing Remote Access Service (RAS)
Whether travelling across the country, working on the other side
of the world, or simply telecommuting from home, remote users can
use Global Crossing's Remote Access Service to access a connection
that establishes a secure tunnel across the Internet to take them
to work on their network. Regardless of the situation, employees
may access their private networks from home or hotels when travel
is restricted or offices are closed down. Global Crossing RAS works
with any frame relay or IP VPN service from Global Crossing or any
other carrier.
Global Crossing Conferencing Services
Ready-Access Service, Global Crossing's on-demand audio conferencing
service, enables users to establish instant toll-free conference
calls to hold emergency conference calls that keep associates connected
and productive during times of business interruptions. In addition,
Global Crossing's videoconferencing service eliminates the time
and expense of travel for meetings and group presentations during
times that travel is restricted.
www.globalcrossing.com
•Date:
13th August 2003 • Region: N.America/World •Type:
Article •Topic: IT
continuity
Rate this article or
make a comment - click
here
|
