Damage to corporate reputation is seen as the biggest impact of e-mail downtime according to the results of a survey into e-mail downtime conducted on behalf of Neverfail.

The global survey, which polled 220 IT managers and directors at mid-size companies worldwide, found that 25 percent would experience a significant loss in employee productivity during e-mail downtime and 19 percent would lose revenue. However, 34 percent of respondents said that e-mail downtime would potentially damage their company or customer relationships.

36 percent of respondents report that e-mail downtime is typically caused by planned maintenance, providing an opportunity to improve e-mail availability by streamlining maintenance processes. Overall, 74 percent of respondents indicated that their organizations' tolerance for downtime was one hour or less. Just under 24 percent said downtime of up to four hours would be tolerated while none of the respondents could tolerate 12 hours or more.

•Date:10th February 2009• Region: World •Type: Article •Topic: IT continuity
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