| Invocations explored...
Whilst hardware failure has remained the biggest threat to businesses throughout the period, it now accounts for a much smaller proportion of the overall number of customer invocations. In 1998, hardware failure was responsible for almost 75 percent of invocations; in 2007, it caused only 35 percent of the total number of invocations. Indeed, since 2005, less than half of annual customer invocations have been caused by hardware failure. However, power failure has become a far more serious threat to UK businesses. In 1998 and 1999, only three percent and seven percent respectively of invocations were power-related, compared to 31 percent in 2006 and 22 percent in 2007. Similarly, the threat of environmental failure has drastically increased for UK businesses over the past decade.
CLICK HERE TO SEE A LARGE VERSION OF THE ABOVE DIAGRAM SunGard received only a single invocation due to environmental issues in the five-year period between 1998-2002, yet over the past five years environmental failures have accounted for almost four percent of the total number of invocations. Flooding has also become a much more common cause of invocation, responsible for approximately one percent of invocations between 1998-2002, yet more than four percent over the past five years.
•Date: 27th June 2008• Region: UK •Type: Article •Topic: BC statistics
|
