| New ISO standard project will facilitate recall of unsafe products
The goal of ISO/PC 240, Product Recall is to develop a market-oriented international standard to help organizations plan and execute timely and cost effective product recalls, minimizing legal risks, and contributing to customer satisfaction and loyalty. This standard is particularly relevant in today’s market context where products routinely cross borders, but uneven and inconsistent approaches in policies and procedures pose significant challenges for global recalls. The standard will provide a code of good practice for establishing, implementing and managing an effective, flexible and responsive consumer product recall programme, with corrective actions, including repair, placement, re-purchase and public notice. It will also provide guidance on products in the manufacturer’s or distributor’s inventory or retail shelves, or already in the hands of consumers. The work of PC 240 will apply to consumer products, including electrical and gas household appliances. The projected standard will be useful for manufacturers, retailers, importers, testing organizations, providers of third party recall services, legal firms, government regulators and consumers/safety organizations. The secretariat of the project committee has been assigned to the ISO member body, DSM, Department of Standards Malaysia.
•Date: 31st March 2008• Region: World •Type: Article •Topic: Retail BC
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