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In various wide-area incidents, including 9/11, Research In Motion’s BlackBerry wireless e-mail and Internet access service gained a reputation for remaining available when all other communications networks failed. However, this week the BlackBerry service suffered a major outage which has left business continuity managers questioning their previous assumptions about the resiliency of the BlackBerry service.
The outage, which began late on Tuesday, affected many US and some European service users. The telecoms consulting firm ProfitLine reported that 81 percent of IT executives it polled on Wednesday reported BlackBerry outages, with 44.5 percent experiencing ‘moderate or substantial’ impact.
MarketWatch reported that in response to an e-mail query, a Research in Motion spokeswoman issued a statement that said BlackBerry "e-mail delivery was delayed or intermittent during the service interruption." The "root cause is currently under review, but service for most customers was restored overnight."
UPDATE
System update blamed for BlackBerry outage
Wireless Newsfactor has reported that an ‘unexpected impact’ from a system update was behind the e-mail outage that hit BlackBerry owners. A statement released by Research In Motion said: "the incident was triggered by the introduction of a new, noncritical system routine that was designed to provide better optimization of the system.” Read the story
•Date: 19th April 2007 • Region: US/World •Type: Article •Topic: Crisis comms
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UPDATED 24TH APRIL
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