easyJet, the low-fares airline, has outsourced its mission critical IT infrastructure ‘to underpin its risk management strategy, provide an enhanced customer experience and reduce costs’.

98 percent of easyJet’s business is conducted via its website, making it one of Europe’s biggest Internet retailers. During peak periods, the airline books an average of 10 seats per second and generates nearly £2 million an hour.

The five-year multi-million pound contract with SAVVIS will ensure high availability and resilience to its IT operations. SAVVIS will provide easyJet with a fully managed solution that integrates real-time hosting, networking and utility solutions to support easyJet’s Web site, reservations and flight operations systems, as well as its e-mail, financial and paperless management applications.

easyJet will rely on SAVVIS to provide mirrored remote data centres and highly-resilient networks that deliver 24/7 real-time service.

SAVVIS’ managed solution will enable easyJet to adapt its IT resources to meet customer demand during peak booking and promotional periods.

easyJet’s website, ticket reservation and flight operations systems, and WAN are supported by a highly resilient architecture delivered by SAVVIS as a managed service.

“Outsourcing our critical IT infrastructure to SAVVIS will enable us to manage the supply and demand of business services more effectively and allow us to focus on our core business; providing our customers with safe, good value, point-to-point air services,” said Andy Caddy, head of IT Services at easyJet.

“Given that our business requires the highest availability, 100 percent of the time, and that you can’t always predict peaks in demand, we brought in the only company which understood our needs and could guarantee the highest level of resilience and availability. In the future we are looking forward to taking advantage of further developments in utility computing from SAVVIS, which forms part of our long-term strategy to reduce costs, improve efficiency and further manage seasonal peaks in demand.”

www.easyJet.com
www.savvis.co.uk

•Date: 26th October 2006• Region: UK •Type: Article •Topic: BC markets
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