Many companies are adopting more flexible ways of working, partly due to work-life balance negotiations with employees and partly as a potential business continuity measure.

To service the telecoms continuity requirements associated with remote and mobile working, telephony solutions specialist, GemaTech, has announced the launch of a new version of its Business Continuity Manager LITE (BCMLITE).
The new version ‘BCMLITE Option II’ is a significant development of GemaTech’s existing BCMLITE unit. The solution will not only provide resilient re-routing of all incoming calls to individual geographic DDIs but also the ability to provide secure recording of calls from within the telephone carrier’s network.

Secure voice recording technology is proving to be a major asset to many organisations, with more and more businesses being required to record all of their inbound and outbound calls for compliance and other legal reasons.

Graham Chick, chief executive, GemaTech, explained the benefits offered by BCMLITE Option II:

“Given the significant increase in the adoption of voice recording technologies, the most sensible, and secure, place to locate the recording equipment is in the serving carrier’s exchange – protected from cut telephone cables in the street, failed PBX or damaged building. This is precisely what GemaTech’s combined BCMLITE / SVRLITE unit is designed to do – provide a secure, network based voice recording solution as well as a resilient solution to recover by re-routing inbound calls to individual DDIs.

“In addition, GemaTech is now also offering a unique Carrier Vectoring solution which allows any telecoms manager to switch between alternative selected carriers, on a daily basis if they wish, to ensure all outbound telephone calls are charged at the lowest call tariff available.

Chick continued, “Certainly if organisations are prepared to put in place facilities to enable employees to work from home in times of disaster or crisis, there is no reason why this same technology cannot be deployed on a day-to-day basis. Our new enhanced product with its added functionality and uses can certainly go a long way in helping businesses to achieve a much more flexible way of working.”

Chick concludes, “As organisations are forced to rethink their business strategies, enabling flexible working will be a key element in facilitating an acceptable work/life balance and, critically, ensuring business as usual during unexpected incidents.”

More information

•Date: 24th October 2006• Region: UK •Type: Article •Topic: Telecoms continuity
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