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TelstraClear conducts successful disaster recovery simulation

Get free weekly news by e-mailNew Zealand-based TelstraClear has conducted a simulation which tested disaster recovery plans for the company’s CLARiS suite of products – including Clarify, billing and residential order management systems. In the exercise the products suffered a technical issue and were not serviceable.

“We have installed new SUN E25K servers and Hitachi SAN storage equipment in Auckland and Wellington so it was important that we tested both production environments,” explained TelstraClear’s chief of operations Luigi Sorbello. “The simulated technical problem affected critical TelstraClear in-house systems so that our whole business was potentially at risk.”

“Data was migrated from Auckland to Wellington and we worked in disaster recovery mode for two business days. On the second day we successfully completed a residential bill run, then fully restored services back to Auckland,” said Mr Sorbello.

“We didn’t want to sit back and wait for a problem, so we invented one ourselves. Cutting over data to Wellington meant a scheduled four-hour outage to our internal systems. However, when cutting back data to Auckland the outage was nearly halved.”

Mr Sorbello said the exercise was successful due to expert staff, technical design and vendor support.

“We’ve been working towards this exercise since last October. Retiring old systems and installing new ones adds complexities. There was no loss of data either way, the procedures worked and we enhanced our vendor relationship. It is a great success for our team, our company, our customers and our vendors,” he said.

The Auckland production environment provides TelstraClear with its everyday application services and the Wellington site is set up specifically for user acceptance testing and disaster recovery. Should a catastrophic event occur in Auckland, TelstraClear can migrate to the Wellington environment and remain there if necessary.

The disaster recovery exercise will be conducted annually.

www.telstraclear.co.nz

Date: 27th Sept 2006• Region: New Zealand •Type: Article •Topic: BC testing
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