HP has announced IT service management (ITSM) enhancements to its mission critical support services portfolio. Two new services ‘incrementally and continuously tune IT service management across people, processes and technology’. The services are enhancements to HP’s ‘Proactive 24 Service and Critical Service offerings’ and include:

* HP Fundamental ITSM Improvement Service – which provides ITSM assessments, service improvement planning and ongoing assistance to increase maturity in service delivery, support and technology management.

* HP Expanded ITSM Improvement Service – which provides customers with ITSM assessments, formal service improvement plans, assistance in implementing and managing the plan, and ongoing ITSM assistance. This service helps customers improve service quality and mitigate risks to IT availability while increasing maturity in service support, delivery, technology management and IT governance.

Delivered by HP Services consultants certified in IT Infrastructure Library (ITIL) best practices, the services include a structured ITSM assessment based on industry standards such as ITIL, ISO/IEC 20000 and CobiT. The assessment evaluates IT operations against a relevant selection of more than 1,200 service management best practices, benchmarking IT service maturity. Further, it pinpoints gaps and provides recommendations to close them.

“HP’s new ITSM Improvement Services take mission critical support services to the next level, helping companies to better align IT service delivery with business requirements through daily improvements in operations,” said Brian Brouillette, vice president, Technology Services, HP. “By providing these enhancements to our support services, HP leads the industry in delivering more value to the customer, ensuring IT service management is on a trajectory to operational excellence.”

www.hp.com/services/continuous

•Date: 11th August 2006• Region: US/World •Type: Article •Topic: IT continuity
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