BT offers telecoms continuity assistance to Cable&Wireless business customers 

BT has set up a free helpline for thousands of business customers who have been told by Cable&Wireless that they have 90 days in which to find a new telecoms supplier.

In a policy statement made on 28th February, Cable&Wireless said that it has decided to reduce its business customer base from a total of approximately 30,000 customers to about 3,000 large corporate customers and public institutions. Affected companies have apparently been given 90 days notice to find an alternative telecoms supplier. To assist with this, BT, a Cable&Wireless competitor is offering displaced businesses access to a dedicated team of advisors to help them understand their options and help manage the unexpected requirement to move to another communications company with the minimum of hassle and disruption.

Bill Murphy, managing director of BT Business, said: “This uncertain situation could be damaging to a business. They could be without service while they chose another supplier, which could harm their prospects.

“That’s why we have set up a free number for anxious customers, where they will be able to speak to a dedicated team of knowledgeable, trained staff.

“I can assure all businesses that BT still wants their custom. The SMB market is one of the most dynamic parts of the UK economy and we are already attracting around 2,800 business lines a week back to BT.”

The helpline number is 0800 1695067

•Date: 9th March 2006• Region: UK • Type: Article •Topic: Telecoms continuity
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