MessageOne expands communications capabilities in new version of its emergency notification and escalation solution
In an emergency or disaster, AlertFind allows companies to reach out to employees, customers and other constituencies to deliver important messages by automatic send out of emergency alerts to designated individuals using each person’s preferred method of communication. MessageOne’s new version of AlertFind offers more than 25 new features, including: * Hotline: AlertFind’s new Hotline feature enables companies to create a dynamic information line for employees and customers to dial into to retrieve information relevant to them. In the past, organizations had to buy a separate service to have both Hotline capabilities and emergency notification. * Incident Management: Enhancing the core solution, MessageOne says that AlertFind is the only emergency notification and escalation service that now offers full incident management, to allow groupings of notifications that relate to a specific situation. During a particular crisis, administrators may send dozens of messages to provide updates, collect information and to deliver personalized information to different groups. Now AlertFind allows companies to group and manage these multiple messages under a single incident. This greatly facilitates reporting, data collection, and creating templates for end-to-end management of complex incidents. * Flexible Service Level Agreements (SLA): AlertFind has the most flexible Service Level Agreement in the industry with shared, dedicated or guaranteed lines. With this flexible service level offering, MessageOne allows customers to choose the options that best fit their IT and business needs, delivering the most economical service that doesn’t compromise on SLAs. Importantly, AlertFind enables customers to select a mix of dedicated and shared SLAs for different people in the organization. Price and Availability
•Date: 22nd Feb 2006• Region: US/World • Type: Article •Topic: Crisis comms |
