VoIP and business continuity: a work in progress

Continuity Central is currently conducting a survey into the business continuity implications of VoIP implementation. The results so far paint a very mixed picture.

The majority of organisations do seem to be intending to use VoIP technologies - only 9 percent of respondents so far say that their organisation has no plans to implement it in the future. Of the rest, 40 percent have not implemented VoIP but expect to in the next 24 months; 33 percent have partially implemented it and 18 percent have fully implemented it.

When it comes to risk assessment, this seems to be a work in progress for most business continuity professionals. Only 28 percent of the survey respondents have completed an assessment of the risks that VoIP may pose to their organisation. 48 percent are in the process of doing this, and 24 percent have not started, or do not intend to assess the risks.

When is come to whether VoIP is a risk reducer or whether it introduces more risk to the organisation, there is no real consensus. 24 percent of respondents so far see VoIP offering a reduction in risks and 41 percent see an increase in risks due to VoIP implementation. The full breakdown is as follows:

* Risks will be greatly reduced: 8 percent
* Risks will be slightly reduced: 18 percent
* No change in risks: 10 percent
* Risks will be slightly increased: 36 percent
* Risks will be greatly increased: 5 percent
* Don't know: 23 percent

•Date: 1st Dec 2005 • Region: Various • Type: Article •Topic: Telecoms continuity
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