VoIP and business continuity

Continuity Central’s latest survey looks at the business continuity issues linked to the emergence of Voice over IP as a genuine business tool.

During 2005 Voice over IP (VoIP) consolidated its position as a genuine business tool and its usage is likely to rise rapidly during 2006. A recent Gartner report stated that within two years, voice services will be available as embedded telephony in more than half of all business IT applications, fundamentally changing the way voice communication is used in the workplace.

“Today we dial; tomorrow we click,” says Geoff Johnson, research vice president at Gartner. “Voice will be embedded in everything and mobility will be crucial. Calls will be made by clicking through a document or an email rather than dialling a number.”

All emerging technologies have an impact on business threat profiles and VoIP is no exception. A survey conducted in late 2004 by Continuity Central found that there was little consensus on the potential impacts of VoIP on business continuity. 30 percent of respondents thought that VoIP would reduce risks overall, with 23 percent thinking the opposite.

Continuity Central is conducting a new survey to gather new information on how VoIP risks are being viewed and what measures business continuity managers are taking to mitigate any perceived risks. Please take part by filling in the survey form below:

1. How large is your organisation?

2. How distributed is your organisation?

3. What is your main industry sector?

4. What is the status of VoIP implementation in your organisation?

5. Have you assessed the risks that VoIP may pose to your organisation?
Yes No In the process

6. What impact will VoIP have on the risks faced by your company?

7. It would be helpful if you could add some explanatory comments to your above answers:

Please type your information here:

•Date: 22nd Nov 2005 • Region: World • Type: Article •Topic: Telecoms continuity
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