Report published into information and communications aspects of the 7/7 attacks The report compiles the results of a survey conducted shortly after the attacks. The main findings are as follows: * Organisations need to establish a plan for voice communication. There was a high reliance on mobile phones and many problems were reported including loss of mobile networks. Overloading switchboards and incoming call volumes need addressing. * Accounting for employees and directing them to safety was vital but took longer than anticipated. * Processes for communicating with employees to provide updates on rapidly changing crisis situations and to offer reassurance are required. * Solutions to address problems with transportation (including information on status) and the possible need to accommodate staff are required. * Responding to relatives' inquiry calls need adequate resources. * Location of disaster recovery sites and access during threats to the transport infrastructure caused problems. The full report can be read at http://www.thebci.org/7-7Report.pdf (1.25MB file size)
•Date: 10th August 2005 • Region: UK • Type:
Article •Topic: Terrorism |
