Survey examines ‘E-mail Criticality, Support and Migration’ The key findings of the survey include: • Two thirds of respondents said that e-mail was critical to the sales process, with a further quarter saying it was important. The picture was similar for the customer service process where over 90 percent rated e-mail as critical or important. • Over a quarter of respondents said the sales side of their business would be significantly impacted within an hour if e-mail went down, whilst a day’s downtime would have a significant negative impact on over three quarters of organisations. • 70 percent of organisations expect the IT department to respond within 10 minutes when an e-mail availability problem occurs. Read the full report here.
•Date: 7th July 2005 • Region: UK/World • Type:
Article •Topic:
BC statistics |
