Teltone introduces new emergency notification solution

Teltone Corporation, a US provider of enterprise telephony solutions, has announced the release of Notify Express. Notify Express enables proactive announcements to inform key personnel quickly in crisis and non-emergency situations. Notify Express is a second-generation rapid notification solution for contacting people via phone, e-mail, pager, or SMS text message.

"Notify Express is designed from the ground-up as a secure, robust solution, ideal for mission-critical business continuity environments," commented Debra Griffith, Teltone president and CEO. "The first step in recovering from a minor business disruption or a major emergency is communication. Notify enables fast, efficient organisation of response teams."

Notify Express automates the emergency notification process, providing consistent, clear, and timely announcements. It includes password verification prior to delivering sensitive messages, to ensure that information is never divulged to the wrong party. In addition, Notify Express requires contacts to accept or reject messages, helping to identify in real-time which individuals are available to help with recovery or crisis management efforts. These security measures ensure that emergency notification campaigns are successful and well organised.

Administration of the Notify Express system is accomplished by an intuitive, secure web-based user interface. A complete notification campaign consists of just four simple steps - import contact information, create a notification message, send messages, and acknowledge receipt. In addition to the web user interface, administrators can configure and launch notification via phone call directly into the Notify Express IVR system.

www.teltone.com

•Date: 3rd June 2004 •Region: N.America •Type: Article •Topic: Crisis comms
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