| New chairman appointed to SunGard Availability Services customer advisory board
EDS, the global outsourcing services company, has been a customer of SunGard for over 10 years. Mark has worked in the business continuity sector for 14 years, and is currently responsible for a team of audit compliance officers, managing a 24-hour alarm monitoring centre as well as a team of practitioners delivering a full disaster recovery service for many of EDS' major customers. SunGard's Customer Advisory Board has been established for nearly twenty years; it provides a forum for effective communication and information sharing between SunGard, its customers and key professional, government and regulatory agencies. Mark takes over from Julia Graham, group risk manager at Royal & SunAlliance. Julia will shortly be leaving RSA to take up a new position and relinquish her role as chair of the Board. "I'm delighted to take on responsibility for ensuring that there is two-way communication between SunGard's management team and its customers," said Mark. "I'm keen to encourage input from all customers, no matter how large or small, who can contact any member of the Board with their comments and views." Keith Tilley, UK managing director at SunGard Availability Services, said: "As the leading provider of information availability services, we are looking to constantly improve and evolve our service offering. Feedback from the Advisory Board is invaluable, and we have every confidence in Mark's ability to deliver this to us." SunGard also welcomes David McManus, assistant group secretary and group business continuity manager of B&CE Benefit Schemes to the Board. David is responsible for implementing and managing the company's contingency plans, and is a member of the Business Continuity Institute. David expands representation on the board with regard to clients whose business continuity requirements are within the SME arena and therefore will add views and insight from a differing perspective. An additional appointment to the Board is expected within the next few months.
•Date:
16th March 2004 •Region: UK •Type:
Article •Topic: BC
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