| New telecoms continuity solution launched
BCM is a powerful and sophisticated server-based remote automatic call distribution system, including full skills-based routing which can instantaneously re-route any number of DDIs or call centre service numbers to any number of alternative locations. It also allows the real-time management and monitoring of call routing so that any necessary changes to a call plan can be quickly made, even whilst in the middle of a crisis management situation. Incoming calls can also be monitored, recorded and listened into. BCM Lite is a new version of BCM which is targeted at the smaller scale user; businesses that are simply looking to divert DDIs or Call Centre service numbers but don’t require the wider real time management capabilities that BCM provides. BCM Lite operates over ISDN 40 E1 connections and will allow automatic call re-routing within seconds of a communications failure. Any number of individual call plans can be established in advance using simple Excel spreadsheets. During an invocation, business continuity managers or network supervisors simply select the most appropriate plan and literally ‘drag and drop’ it onto the BCM Lite icon located on any laptop or PC that has a data connection to BCM Lite. BCM Lite has the capacity to receive up to 30 concurrent incoming calls. The hardware is either installed in a secure location within the same telecoms exchange area that serves the customer’s office or can be installed inline with the E1 trunk(s), which connect the carrier’s exchange to the customer’s premises. For more information visit www.gematech.com
•Date:
12th March 2004 •Region: UK •Type:
Article •Topic: Telecoms
continuity |
