SunGard launches new e-mail availability and notification service

SunGard Availability Services has launched a new e-mail availability and notification service, ‘EAS’, that helps to ensure that enterprise e-mail will be available throughout a disaster or outage.

EAS is powered by MessageOne, a leading developer of e-mail continuity and notification services. The service combines a highly scalable standby e-mail capability with a robust messaging/employee notification system. Automatically collecting and managing emergency contact information, the emergency notification service alerts employees, partners and customers in times of crises via a range of devices, such as e-mail, pagers, cell phones, SMS, and BlackBerry devices.

For the next 36 months EAS will be available at no extra cost to existing SunGard Availability Services customers. During this period up to four hours of fail-over activation can be utilised. Once this free usage has been taken customers have the option to continue the service for a fee.

In addition to the free service SunGard is also offering a ‘Premium EAS’ service with additional capabilities, such as two 72-hour activations, partial activation coverage (by office, division or individual mailbox), enhanced support and quarterly tests. For emergency notification, the premium service includes voice alerts to land-lines or mobile phones using text-to-speech, escalation by device with preset time intervals, real-time status reporting, emergency conference call bridging and more.

“To stay competitive, our customers must have access to mission critical data and systems, and e-mail has become a critical link in an overall enterprise availability strategy,” said Jim Simmons, group chief executive officer, SunGard Availability Services. “As the pioneer and leader in information availability, and the company trusted for getting you back in business quickly, we are now taking our solutions one step further by keeping people and information connected with our e-mail continuity service.”

“MessageOne’s e-mail continuity solution is a natural extension to SunGard’s sweeping portfolio of information availability solutions,” explained Adam Dell, chairman and founder of MessageOne. “With EAS, SunGard customers will have another critical layer of protection and preparedness against the wide range of physical and virtual threats to enterprises, that can negatively impact productivity and revenue.”

For more information or to activate SunGard’s EAS, visit www.MySunGard.com/EAS

•Date: 2nd March 2004 •Region: N.America •Type: Article •Topic: IT continuity
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