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 Location: Toronto, Canada.
Company: Sun Life
Advertiser's text:
Role Summary:
Enterprise Services Enterprise Continuity has responsibility for facilitating the processes and planning to continue and recover critical business functions for Sun Life Financial globally.
The Crisis Management Specialist role has direct responsibility for maintaining the information required to ensure compliance to SLF Business Continuity policy, standards and procedures. The role has a direct reporting relationship to a Director and works on projects within or outside his/her Director’s program group as required within a matrix management model.
The Crisis Management Specialist role has direct responsibility to provide support to Enterprise Continuity directors with a range of tracking, coordinating, documentation and issues management activities across the various recovery programs. The development path for this role is exposure to Disaster Recovery / Business Continuity disciplines to assume another role within the team.
Main Accountabilities:
• Maintains the data repositories and publication of member and contact information for Crisis Management within scope of the Crisis Management program
• Coordinate Crisis Management exercises by providing templates for scope, objectives and reporting templates to the CM Coordinators
• Creates and conducts training for the business unit recovery teams and management on the role of crisis management and how the program integrates with their recovery strategies and plans. The training will clarify communication dissemination, progress status reporting and authority delegation. The training needs to touch all teams annually.
• Creates and conducts training for general staff on how to escalate events for the appropriate attention within normal operations and how a crisis event will be managed at SLF through the pillars of process, technology, facilities, and people.
• Researches and documents realistic testing scenarios aimed at specific functionality required or weaknesses identified in the CM and interfacing process on a global basis. These scenarios must be updated annually to accommodate requested testing frequency.
• Documents standards and guidelines for training for global crisis management team members, and testing of the global crisis management programs.
• Monitors the CMT testing sessions to ensure consistent application of the testing process, identification of solutions, assignment of action items, and timely resolution to issues.
• Monitors business travel to medium and high risk locations
• Maintains the Canada and Global Crisis Management Action Registers. Monitors the planning, testing and update activities of the global Crisis Management program in response to Action Items defined in review and test activities. Follow up with responsible parties for status reporting.
• Consolidates event and issue reporting for Crisis Management
• Administrates Awareness Programs for Crisis Management and related programs within Sun Life Financial including Business Continuity Week Activities
• Ability to take detailed minutes and actions resulting from meetings
• Demonstrates interest in and accountability for personal and professional development.
• Works closely with Business Continuity Analysts, Directors and Administrative staff to ensure process consistency and deliverables.
• Proactively escalates issues and risks that require Director attention
• Assist the Director in effectively and consistently delivering project status reporting updates on project accomplishments against milestones
• Assist the Director in coordinating Initiatives, Status and Program Steering meetings as requested
• Build/demonstrate strong understanding of recovery and continuity standards across recovery program.
Response Activities
• Participates in event response and coordination
• Responsible for initial set-up of Crisis Management Command Centre during response to an event
Competencies:
• 5+ years coordination/administration experience, supporting medium to large technical/business environments.
• Certification from BCI, DRI, or experience equivalence
• Demonstrated ability in managing Events and facilitating a Crisis Management Program in a business environment
• Demonstrated ability in delivering training and exercising scenarios to senior management and large groups
• Requires strong interpersonal, communication, motivational, organizational and planning skills.
• Demonstrated ability to work effectively with technical, and business people
• High level of skill using Lotus Notes and Microsoft Office Suite of Products (Word, Excel, PowerPoint, Visio)
• Aptitude to mastering new software solutions on varying platforms
Contact:
Lisa Smith
Recruitment Consultant
lisa.smith@sunlife.com
•Date: 9th April 2008 •Region: Canada
REPOSTED 23RD APRIL
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